Senior Account Executive, State and Local Government

Urban Ridge Supplies; New York (NY); On-site; USD 112,000 - 196,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from

Development and career growth

Open Time Off + 10 holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking an enterprise sales leader to drive AI-powered CX adoption within state and local government across a defined territory. You will own complex deals, build executive relationships, and shape digital transformation strategies that modernize public services.

This role requires MEDDPICC discipline, cross-functional collaboration, and willingness to travel up to 25%. You will influence funding priorities and guide customers through procurement in a high-impact environment.

Qualifications

• 8+ years of enterprise sales or business development experience focused on state and local government markets.
• Experience selling AI, enterprise software, cloud computing, networking, or customer experience solutions.
• Strong understanding of state and local government procurement, funding models, and regulatory environments.
• Proven ability to execute disciplined sales methodologies such as MEDDPICC, account strategy mapping, and opportunity planning.
• Experience building and managing pipeline using tools such as Salesforce, Clari, or similar platforms.
• Strong communication skills with the ability to present complex solutions and business value to executive stakeholders.
• Ability to travel at least 25 percent within the assigned region.
• Bachelor’s degree or equivalent professional experience

Responsibilities

• Drive revenue growth, market share, and pipeline expansion across a defined state and local government territory.
• Lead complex sales cycles using MEDDPICC methodology, ensuring disciplined execution from prospecting through deal closure.
• Develop and execute strategic territory plans aligned with organizational priorities and regional growth objectives.
• Build and expand executive-level relationships across government agencies, influencing funding priorities and digital transformation initiatives.
• Navigate public sector procurement and acquisition processes to guide customers through successful purchasing decisions.
• Create and maintain a robust sales pipeline by engaging prospects, partners, and existing customers.
• Collaborate with channel partners, including VARs, integrators, and carrier partners, to increase market awareness and drive joint opportunities.
• Partner with internal teams including business development, marketing, and customer success to support territory growth and customer adoption.
• Deliver compelling business value propositions through written and verbal communication, aligning Genesys solutions to customer challenges.
• Collaborate with legal and finance teams to manage complex contract negotiations and ensure successful deal execution.
• Prepare and present business reviews to senior leadership, aligning strategies with revenue growth expectations.
• Build deep knowledge of customer missions, modernization plans, and industry trends to position differentiated solutions.
• Accelerate customer adoption and satisfaction in partnership with Customer Success Managers

Skills

Enterprise sales

Public sector sales

MEDDPICC

Strategic account planning

Executive stakeholder communication

Pipeline management

Travel 25%+

Clear communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Clari

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

Drive the adoption of AI-powered customer experience solutions across state and local government organizations, enabling agencies to modernize service delivery, improve constituent engagement, and increase operational efficiency. This role directly influences how public sector institutions evaluate, fund, and implement enterprise CX platforms that support critical mission outcomes. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, helping governments deliver more responsive and human-centered services. You will own a defined territory, lead complex enterprise sales cycles, and build executive relationships that shape long-term digital transformation strategies. This position offers significant ownership, strong earning potential, and the opportunity to influence how governments serve their communities at scale.

Key Responsibilities:

• Drive revenue growth, market share, and pipeline expansion across a defined state and local government territory
• Lead complex sales cycles using MEDDPICC methodology, ensuring disciplined execution from prospecting through deal closure
• Develop and execute strategic territory plans aligned with organizational priorities and regional growth objectives
• Build and expand executive-level relationships across government agencies, influencing funding priorities and digital transformation initiatives
• Navigate public sector procurement and acquisition processes to guide customers through successful purchasing decisions
• Create and maintain a robust sales pipeline by engaging prospects, partners, and existing customers
• Collaborate with channel partners, including VARs, integrators, and carrier partners, to increase market awareness and drive joint opportunities
• Partner with internal teams including business development, marketing, and customer success to support territory growth and customer adoption
• Deliver compelling business value propositions through written and verbal communication, aligning Genesys solutions to customer challenges
• Collaborate with legal and finance teams to manage complex contract negotiations and ensure successful deal execution
• Prepare and present business reviews to senior leadership, aligning strategies with revenue growth expectations
• Build deep knowledge of customer missions, modernization plans, and industry trends to position differentiated solutions
• Accelerate customer adoption and satisfaction in partnership with Customer Success Managers

Required Qualifications:

• 8+ years of enterprise sales or business development experience focused on state and local government markets
• Experience selling AI, enterprise software, cloud computing, networking, or customer experience solutions
• Strong understanding of state and local government procurement, funding models, and regulatory environments
• Proven ability to execute disciplined sales methodologies such as MEDDPICC, account strategy mapping, and opportunity planning
• Experience building and managing pipeline using tools such as Salesforce, Clari, or similar platforms
• Strong communication skills with the ability to present complex solutions and business value to executive stakeholders
• Ability to travel at least 25 percent within the assigned region
• Bachelor’s degree or equivalent professional experience

Preferred Qualifications:

• Technical sales or solutions background in CX, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, or cybersecurity
• Demonstrated history of consistently exceeding sales quotas in enterprise or public sector environments
• Experience selling to a variety of public sector agencies
• Established industry network and relationships within state and local government organizations

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$111,700.00 - $196,300.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

What Happens After You Apply

• Our Talent Acquisition team reviews your application with the hiring team
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases
• After interviews are complete, our team will follow up with the final steps

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Be the one building what's next - where AI, experience and impact come together.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.