Senior Account Executive

CVS Health; Springfield (IL); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in the United States seeks a Client Relationship Manager to manage a book of business, ensuring renewals, cross-sales, and revenue growth. You will build strong internal and external relationships and present insights to leadership.

Required are 3–5 years of relevant experience and a Bachelor's degree in business. The role involves travel and a full-time schedule, with a comprehensive benefits package and eligibility for wellness programs.

Qualifications

• 3–5 years of relevant industry experience.
• Experience making formal presentations.
• Bachelor’s degree in business or related field.

Responsibilities

• Builds and maintains strong relationships with a locally-aligned book of business to ensure renewals and retention.
• Delivers renewals, cross-sales, up-sales, and grows sales.
• Identifies concerns and mitigation strategies with leadership to enhance customer experience.
• Collaborates with account team and support areas on complex issues to meet client needs.
• Offers creative product and service solutions to address evolving client needs.
• Monitors client product lines and services to ensure satisfaction.
• Negotiates with Plan Sponsor and Producer for portfolio financial performance.
• Presents customer reporting with analytics, trends and recommendations.
• Communicates with internal and external parties; may travel for in-person meetings.

Skills

Relationship building

Formal presentations

Education

Bachelor’s degree in business or related field

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

• Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.

Fundamental Components

• Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales.
• Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partners with internal partners to enhance customer experience.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
• Offers creative product and service solutions to address client’s evolving needs.
• On an ongoing basis, monitors client’s product lines and services to ensure customer satisfaction.
• Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer in their book.
• Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
• Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in-person meetings.

Experience

• 3-5 years of relevant industry experience
• Multi-functional experience, e.g., underwriting, actuary, underwriting, network
• Experience making formal presentations

Education

• Bachelor’s degree in business or related field

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$46,988.00 - $121,543.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.