Senior Account Executive

CVS Health; Lansing (MI); On-site; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking an experienced Account Manager to grow and retain relationships within a local book of business.

You will lead renewals, cross-sells and upsells, negotiate with Plan Sponsors, and collaborate across teams to deliver client-centric solutions while maintaining strong customer satisfaction. Requires 3–5 years in the health benefits industry and a Bachelor’s degree in business or related field.

Travel to offsite locations may be required.

Qualifications

• 3–5 years of relevant industry experience.
• Multi-functional experience (underwriting, actuary, networks).
• Experience making formal presentations.

Responsibilities

• Builds and maintains relationships with a locally-aligned book of business to drive renewals and growth.
• Addresses retention barriers and presents mitigation strategies with leadership and partners.
• Collaborates with account team and support areas on complex issues to meet client needs.
• Offers creative product and service solutions to evolving client needs.
• Monitors client product lines to ensure satisfaction.
• Responsible for financial performance including negotiations with Plan Sponsor and Producer.

Skills

Presentation skills

Relationship management

Sales and renewals

Education

Bachelor's degree in business or related field

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

• Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.

Fundamental Components:

• Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention. Responsibilities include delivering renewals, cross-sales, up-sales, and growing sales.
• Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership. Discuss and present solutions and partners with internal partners to enhance customer experience.
• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
• Offers creative product and service solutions to address client’s evolving needs.
• On an ongoing basis, monitors client’s product lines and services to ensure customer satisfaction.
• Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer in their book.
• Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
• Required to communicate with internal and external parties telephonically and/or in person. May require travel to offsite locations for in-person meetings.

Experience:

• 3-5 years of relevant industry experience
• Multi-functional experience, e.g., underwriting, actuary, underwriting, network
• Experience making formal presentations

Education:

• Bachelor’s degree in business or related field

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $121,543.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 09/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.