Senior Account Director

Born Social; New York (NY); Hybrid; USD 140,000 - 150,000; Full time

Benefits offered by this job

20 days vacation

Medical Insurance

Free fruit & snacks

Home office chair

Team offsites

Referral bonus

Job summary

Born Social is a social-first creative agency recently aligned with Croud, delivering transformation for iconic brands and driving social-native growth. We seek an Account Leader in New York to guide strategy, team setup, and high-standard delivery for key clients, shaping outcomes across media, creative and performance.

You will own senior client relationships, develop value-driven account plans, lead pitches, and coordinate scoping for additional work.

Qualifications

• Experience on integrated work spanning media and creative with a social-first lens.
• Prior experience with non-profit brands.
• 5+ years in a Client Services role in an agency.
• Strong understanding of social-first delivery (strategy, creative, media, management).
• Experience in commercial running of account work.
• Proven track record of retaining and growing accounts.
• Passion for improving client experience and relationship development.

Responsibilities

• Lead account strategy and output for clients.
• Own senior client relationship development and growth plans.
• Manage project communications, calls, and quarterly reviews.
• Ensure scope, timing, and quality of deliverables.
• Support new business through pitches and proposals.

Skills

Integrated campaigns

Non-profit sector

Client services leadership

Relationship management

Job description

A benchmarked salary between $140,000 to $150,000 (DOE) based on your level within our progression framework. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

WHO WE ARE

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.

Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognized as one of the best places to work.

We're part of Croud, a global, full-service digital marketing business. Today, Croud and Born Social bring together distinct creative and performance specialisms. We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant.

Excitingly, we have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution. This work reflects our values as a business, and we're looking for passionate people to bring it to life.

WHAT YOU'LL BE DOING:

• Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it. Setting up teams effectively to support your pursuit of a higher standard of work. Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
• Account development: Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work. Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth. Leading any pitches, proposals and scoping for additional work. Educating clients on Born’s development and thought leadership content, along with industry updates.
• Project Management: Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies. Organising key calls, meetings (team & independent) and Quarterly Reviews. Recognising and resolving delivery or client issues or lack of results. Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
• Commercial Management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met. Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly
• New business & growth: contributing to the winning new business through pitches and proposals, leading on the strategic direction. Developing Born Social’s industry profile in the US through talks and presentations, blogs, webinars, etc.

WHO WE'RE LOOKING FOR

• You've got experience working on integrated work that spans both media and creative with a social-first lens
• Ideally, you've worked on non-profits brands before and have an understanding of the category
• You have 5+ years experience in a Client Services role in an agency setting
• You're looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
• You have a good understanding of the principles of good project management and Client Services and have helped to develop this in others
• You've got experience in the commercial running of account work
• You've got a proven track record of retaining, developing and ultimately growing accounts
• You're passionate about improving client experience and love the relationship development needed to do this

NO GRIT NO PEARL

No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're shaped through commitment, care, and perseverance. Grit isn’t about grind - it’s about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we’re proud of, created to the highest standard that makes a lasting impact.

VALUES

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture.

See Challenge as Opportunity...

is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

Say It Simply...

is how we communicate. Think of the basic rules of communication - honest, clear, confident.

Do What You Say...

is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.

Make Each Other Better...

is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

Consciously Contribute...

is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.

EVERYONE'S WELCOME

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.

PERKS AND BENEFITS

Every Born Social US employee is eligible for the benefits listed here on the Croud careers site, which include:

• 20 days vacation a year + 12 public holidays
• Full Paid Medical Insurance (including dental and vision)
• Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
• Free home office chair and screen
• Quarterly team offsites / Regular socials
• Recruitment referrals bonus

We operate on a hybrid model of 3 days in office per week. Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.