SENIOR ACCOUNT MANAGER [NYC]

Born Social; New York; Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

20 days vacation a year

Full Paid Medical Insurance

Annual performance bonus

401k matching plan

Gym Membership contributions

Free office perks

Flexible working policy

Job summary

Born Social in New York City is seeking a Senior Account Manager to lead day-to-day client communications and build deep, long-lasting relationships. You will work with the Account Director to spot opportunities for growth and manage account workflows across teams.

You’ll review content, report results with the Strategy team, and coordinate influencer activations. A focus on strong collaboration and growth in social media is essential.

Qualifications

• Brilliantly personable; strong communication is essential.
• Highly organized; social is fast-paced with many deadlines.
• Love brands and social media; curious about digital development.
• Pride in your work; meticulous and high standards.
• Real drive and ambition; adaptable to growth in social.
• 3–5 years of experience in social media, agency-side preferred.

Responsibilities

• Client services: lead day-to-day client communications and nurture relationships.
• Account Operations: coordinate with Account Directors to implement effective workflows.
• Reviewing content: assess output to align with client objectives and social strategy.
• Reporting: collaborate with Strategy to articulate value and insights to clients.
• Influence and production: coordinate influencer/creator activations with relevant teams.
• Team Culture: contribute to a strong, collaborative team environment.

Skills

People skills

Organizational skills

Brand & social media passion

Pride in work

Growth mindset

3–5 years social media experience

Job description

SENIOR ACCOUNT MANAGER

NEW YORK CITY, USA

Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex across Monday, Tuesday, and Friday.

A benchmarked salary between $100,000 - $110,000 based on your level within our progression framework. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.

WHO WE ARE

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.

Backed by the strength of a brilliant business that’s proudly B-Corp certified, we’re consistently recognized as one of the best places to work.

We’re part of Croud, a global, full-service digital marketing business. Today, Croud and Born Social bring together distinct creative and performance specialisms. We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant.

Excitingly, we have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution. This work reflects our values as a business, and we’re looking for passionate people to bring it to life.

WHAT YOU'LL BE DOING

• Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
• Account Operations: leading and project managing work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates.
• Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
• Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
• Influence and production: where influencer and creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication.
• Team Culture: you’ll work with the Account Directors and VP team to develop and uphold a strong team culture

WHO WE'RE LOOKING FOR

• Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
• Highly organized: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
• You love brands and social media: you're fascinated by brands, and how they marketing themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.
• Pride in your work: we treat our client’s brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection
• Real drive and ambition: you’ll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
• You’ll have three to five years of experience working in social media (agency-side preferable)

NO GRIT NO PEARL

No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they’re shaped through commitment, care, and perseverance. Grit isn’t about grind - it’s about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we’re proud of, created to the highest standard that makes a lasting impact.

VALUES

Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture.

See Challenge as Opportunity is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge.

Say It Simply is how we communicate. Think of the basic rules of communication - honest, clear, confident.

Do What YouSay is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose.

MakeEach Other Better is about our culture of collaboration and commitment to development. We are only as good as the people around us so we all take responsibility for developing each other, as well as ourselves.

Consciously Contribute is bigger than all the others. It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what’s just, not what’s easy or immediately self-serving.

BORN SOCIAL CROUD

Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

EVERYONE'S WELCOME

We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representative team. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.

PERKS AND BENEFITS

Every Born Social US employee is eligible for the benefits listed here on the Croud careers site, which include:

• 20 days vacation a year + 12 public holidays
• Full Paid Medical Insurance (including dental and vision)
• Annual performance bonus
• 401k matching plan
• Gym Membership contributions
• Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
• Free home office chair and screen
• Quarterly team offsites / Regular socials
• Free Citibike membership
• Recruitment referrals bonus
• Agile working policy

Standard working hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it will also be necessary on occasions to work outside of these hours).

Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, ethnicity, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.