Patient Representative - Clinics-Full Time-Days

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Cape Fear Valley Health System is seeking an organized Medical Office Clerk to support patient registration, scheduling, and billing operations in a fast-paced clinic setting.

Responsibilities include accurate data entry for ICD-10 and CPT-4 coding, transcription of non-medical dictation, and invoicing to the billing department. Strong English communication, attention to detail, and basic computer skills are required. Equal opportunity employer.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical experience required.
• 1 year of medical business office or significant public contact preferred.
• Proficiency in reading, writing, and speaking the English language.
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.
• Knowledge of medical terminology.
• PC skills preferred.
• Typing 45-55 words per minute accurately.
• Tact and ability to deal with patients under stress.
• Good planning and organizational abilities.
• Speaking and hearing is necessary to converse with the public.
• Physical requirements: manual dexterity and ability to lift/move as needed.

Responsibilities

• Register patients expediently with accurate information.
• Schedule initial and follow-up visits and procedures.
• Ensure new patient information is complete and updated.
• Receive calls regarding appointments; determine provider, length and type of appointment; schedule accurately.
• Collect monies from patients; document receipts; prepare daily cash report.
• Order outside tests requested by the doctor; schedule and confirm.
• Enter ICD-10 and CPT-4 coding for patient activity daily.
• Transcribe all non-medical dictation.
• Submit billing invoices to billing/collection daily under supervision.
• File, fax and/or mail reports and records.
• Compile and submit month end reports in a timely manner.
• Assist in tracking supply inventory; notify when supplies need reordering.
• Greet and direct patients as receptionist per Guest Relations policy.
• Assist as required in non-invasive medical procedures or as security observer.
• Know where administrative/medical staff are located and relay emergency messages.
• Other duties as assigned.

Skills

English proficiency

Medical terminology

Typing 45-55 wpm

Customer service under stress

PC skills

Education

High school diploma or equivalent

Job description

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

• Register patients expediently while obtaining accurate information
• Schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory
• Notifies Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative/medical staff can be located and directs emergency messages
• Other duties as assigned

Minimum Qualifications

• Education and Formal Training: High school diploma or equivalent required
• Work Experience: 1 year of clerical experience required
• Work Experience: 1 year of medical business office or significant public contact preferred
• Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language
• Knowledge, Skills, and Abilities Required: Knowledge of medical terminology
• Knowledge, Skills, and Abilities Required: PC skills preferred
• Knowledge, Skills, and Abilities Required: Type 45-55 words per minute accurately
• Knowledge, Skills, and Abilities Required: Tact and ability to deal with patients under stress
• Knowledge, Skills, and Abilities Required: Good planning and organizational abilities
• Knowledge, Skills, and Abilities Required: Speaking and hearing is necessary to converse with the public
• Knowledge, Skills, and Abilities Required: Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred
• Physical Requirements: Ability to see and read printed data and monitor screens
• Physical Requirements: Manual dexterity
• Physical Requirements: Visual and auditory acuity to collect information
• Physical Requirements: Verbal communications skills
• Physical Requirements: Ability to lift, stoop, bend, kneel, reach

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process.

At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.

Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.