Senior Academic Coach

Cleveland State University; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Cleveland State University seeks an Engaged Learning professional to support student success. You will manage caseloads, analyze degree progress data, and implement programs to enhance retention. The role involves preparing and presenting at meetings, workshops, and events for staff and external partners.

The position emphasizes collaboration, data-informed decision-making, and the ability to work with diverse student populations while ensuring high-quality supports and services.

Qualifications

• Bachelor’s degree in a related field is required.
• Five years of progressive experience in higher education advising or student services.
• Leadership or supervisory experience is preferred.
• Experience with advising and coaching software is a plus.

Responsibilities

• Assigns student caseloads to Academic Coaches and assesses difficult cases.
• Analyzes reports on student degree progression to inform decisions.
• Delivers supports, programs, and services and addresses barriers to success.
• Presents at meetings, workshops, and events for internal and external stakeholders.
• Represents CSU at recruitment events and serves on committees.

Skills

Communication

Public Speaking

Confidentiality

Customer Focus

Data Interpretation

Team Player

Project Management

Microsoft Office

Time Management

Education

Bachelor's degree

Master’s degree

Tools

Advising software

Planning software

Integrated systems access

Job description

Cleveland State University
Engaged Learning

Assigns student caseloads to Academic Coaches and assesses difficult cases. Identifies appropriate measures to aid staff in student assistance. Analyzes and interprets reports on student degree progression and makes data-informed decisions, delivers high-quality supports, programs, and services, and address barriers that may prevent success. Presents at meetings, workshops, and other venues for internal and external stakeholders to disseminate and enhance Cleveland State University (CSU’s) retention strategies. Represents CSU at various recruitment events, meetings and serves on committees. Performs other functionally related duties as assigned.

Minimum Qualifications

• Bachelor’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study.
• Five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area.
• Supervisor or leadership experience.

Preferred Qualifications

• Master’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study.
• Experience in professional development related to academic advising and coaching.
• Experience working with a diverse student population and experience in student recruitment efforts.
• Proficient in academic advising, coaching, and planning software.
• Experience working with integrated software systems as an end user.

Knowledge, Skills, and Abilities (KSAs)

• Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change.
• Excellent interpersonal skills and have a “Customer Focus” attitude and delivery.
• Possess a high degree of confidentiality to available information.
• Supports a diverse community through workforce planning, organizational effectiveness, problem solving, hiring, retention, facilitation, and decision-making skills and competencies.
• Knowledge and ability to utilize social media network communications.
• Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking.
• Ability to motivate, coach and develop others.
• Ability to manage projects, meet deadlines and tackle emergencies and difficult situations.
• Ability to successfully perform general math calculations and have strong calculation skills. Able to provide and explain performance metrics.
• Ability to increase persistence, retention, and graduation rates.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
• Ability to work evenings and weekends as required.

Requisition Number PT0703958S

Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting

Typically, Monday – Friday, 8:00 AM – 5:00 PM

Advertising Copy

Full Time/Part Time

Full Time/Part Time Full Time

Posted Date

Posted Date 09/11/2026

Close Date/Application Deadline

Open Until Filled Yes

Review Begins

Review Begins 09/18/2026

Tentative Start Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • CSU Website
  • Other
• If you selected 'Public Job Posting" or "Other" please provide source.

  (Open Ended Question)

• * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at [phone] if you need accommodation.
  • Yes
  • No
• * Are you able to perform the essential functions of this position with or without reasonable accommodation?
  • Yes
  • No
• * Do you have a Bachelor's degree?
  • Yes
  • No
  • No Response
• * Do you have five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area?
  • Yes
  • No
• * Do you have supervisor or leadership experience?
  • Yes
  • No