Senior Academic Coach

Cleveland State University; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Cleveland State University in Cleveland, OH seeks an Academic Coaching & Advising Leader who assigns student caseloads to Academic Coaches, analyzes degree progression reports, and uses data to drive retention initiatives. You will present findings at internal meetings and support staff in delivering high‑quality programs and services.

The role represents CSU at recruitment events, serves on committees, and collaborates across units to remove barriers to student success.

Qualifications

• Bachelor’s degree in a related field.
• Five years of progressive experience in higher education academic advising or related area.
• Supervisory or leadership experience.

Responsibilities

• Assigns student caseloads to Academic Coaches and assesses difficult cases.
• Analyzes reports on student degree progression and makes data-informed decisions.
• Presents at meetings, workshops, and other venues for internal and external stakeholders to disseminate CSU’s retention strategies.
• Represents CSU at recruitment events, meetings and serves on committees.

Skills

Written & verbal communication

Public speaking

Interpersonal skills

Customer focus

Project management

Data analysis

Microsoft Office

Team leadership

Coaching & development

Problem solving

Education

Bachelor’s degree

Master’s degree

Tools

Advising software

Planning software

Integrated software systems

Job description

Job Summary

Assigns student caseloads to Academic Coaches and assesses difficult cases. Identifies appropriate measures to aid staff in student assistance. Analyzes and interprets reports on student degree progression and makes data-informed decisions, delivers high-quality supports, programs, and services, and address barriers that may prevent success. Presents at meetings, workshops, and other venues for internal and external stakeholders to disseminate and enhance Cleveland State University (CSU’s) retention strategies. Represents CSU at various recruitment events, meetings and serves on committees. Performs other functionally related duties as assigned.

Minimum Qualifications

Bachelor’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area. Supervisor or leadership experience.

Preferred Qualifications

Master’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Experience in professional development related to academic advising and coaching. Experience working with a diverse student population and experience in student recruitment efforts. Proficient in academic advising, coaching, and planning software. Experience working with integrated software systems as an end user.

Knowledge, Skills, and Abilities (KSAs)

Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change. Excellent interpersonal skills and have a “Customer Focus” attitude and delivery. Possess a high degree of confidentiality to available information. Supports a diverse community through workforce planning, organizational effectiveness, problem solving, hiring, retention, facilitation, and decision-making skills and competencies. Knowledge and ability to utilize social media network communications. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking. Ability to motivate, coach and develop others. Ability to manage projects, meet deadlines and tackle emergencies and difficult situations. Ability to successfully perform general math calculations and have strong calculation skills. Able to provide and explain performance metrics. Ability to increase persistence, retention, and graduation rates. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Ability to work evenings and weekends as required.