Senior Director, Client Services — Retirement Solutions

Socket.dev; Louisville (KY); Hybrid; USD 120,000 - 200,000; Full time

Job summary

ADP is seeking a Director of Client Services (Retirement Services) within the Key Accounts Service team. You will lead roughly 40 team members (including 4 direct reports) and oversee a hybrid work model, ensuring sustained client retention and superior service delivery for advisors and strategic partners.

You will collaborate with Sales, Operations, Product and Implementation to scale support models, drive performance, and create growth opportunities for associates and leaders in a dynamic

Qualifications

• 10+ years of experience in Client Services or a related field.
• Experience leading large cross-functional teams and senior leaders.

Responsibilities

• Drive vision, execution and performance of scalable service teams.
• Partner with Sales, Operations, Product and Implementation to deliver measurable outcomes.
• Define and evolve service delivery models to increase capacity and efficiency.
• Lead transformation initiatives to position the organization for future growth.
• Coach and develop leaders and associates; build leadership bench strength.

Skills

Leadership

Data analysis

Communication

Strategic thinking

Mentoring

Job description

ADP is seeking a Director of Client Services (Retirement Services) within the Key Accounts Service team. You will lead roughly 40 team members (including 4 direct reports) and oversee a hybrid work model, ensuring sustained client retention and superior service delivery for advisors and strategic partners.

You will collaborate with Sales, Operations, Product and Implementation to scale support models, drive performance, and create growth opportunities for associates and leaders in a dynamic