Senior 3rd Line Network and Security Engineer

Softcat plc.; United States; Hybrid; USD 67,000 - 101,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

School pickup flexibility

Job summary

Softcat plc in Manchester is seeking a 3rd Line Network and Security Engineer to provide advanced support for network and security customers, design and implement complex configurations, and drive incidents to resolution.

The role offers hybrid working with 2 days in the office and 3 days at home, flexible hours, and support for balancing school/daily life while staying connected with a collaborative team.

Qualifications

• CCNP or equivalent is preferred.
• Strong knowledge of routing, switching and firewall tech.
• Experience with Cisco ASA/Firepower, Meraki WiFi and ISE.
• Familiarity with F5 load balancers and SD-WAN concepts.

Responsibilities

• Provide 3rd line technical support for network and security incidents.
• Share knowledge through internal training and team collaboration
• Design and implement complex configuration changes for customers
• Peer review change requests before deployment
• Own escalations and drive resolutions with customers

Skills

CCNP or equivalent

Routing & Switching

Firewall technologies

WiFi (Cisco Meraki)

Cisco ISE

ASA/Firepower

Tools

F5 Load Balancers

DNAC / SD-Access / VXLAN

Job description

Reference: 4030
Would you like to work in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Network and Security team. Consisting entirely of 3rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution. Success. The Softcat Way. Softcat is a 1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where you can achieve more for your career. As 3rd Line Network and Security Engineer, you'll be responsible for:

Responsibilities

• Provide 3rd line technical support for all network and security customers (internal and external), trouble shooting and resolving incidents to their conclusion
• Ensure knowledge share with the wider team via internal training sessions and ad hoc team assistance
• Assist 3rd Line Network & Security Engineers with troubleshooting and case handling guidance
• Design and implement complex configuration changes on behalf of customers
• Peer review configuration changes from the wider team prior to implementation
• Take ownership of customer escalations and drive through to resolution

Qualifications

• We'd love you to haveExcellent written and verbal communication skills and the ability to handle high pressure situationsCCNP or equivalentDeep knowledge of at least 3 of the following:Routing & SwitchingFirewall technologies (especially ASA/Firepower)WiFi (especially Cisco/Meraki)Cisco ISECisco ACISD-WAN (Cisco/Meraki)Palo Alto (NGFW/Panorama/Strata Cloud Manager)F5 Load BalancersSkills in DNA / SD-Access / OTV / VXLAN

Benefits

• Hybrid working - 2 days in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working - 2 days in the office and 3 days working from home Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us To become part of the success story,

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider.

Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Location:Manchester, Marlow Business Function:Services Group Full time or Part time?:Full Time Vacancy Type:Permanent