Semiconductor Customer Support Specialist

Pentagon Technologies Group, Inc.; Hayward (CA); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Generous PTO

401K with employer match

Health, dental, vision insurance

Job summary

Pentagon Technologies, Inc. is a leader in mission-critical semiconductor services. We seek a Customer Service Representative to maintain strong customer relationships across Engineering, Quality, Production and Sales, ensuring clear communication of order details and issues.

You will act as the voice between the customer and Pentagon, handling emails, calls, and onsite meetings. The role requires organized multitasking, professional communication, and a proactive approach in a fast-paced

Qualifications

• High school diploma or GED required.
• Must speak, read and write English; other languages a plus.
• 1–2 years of customer service experience in an office setting or related education.
• Basic computer skills including email, word processing, and spreadsheets.

Responsibilities

• Manage communications between customer and Pentagon Technologies via email, phone, and teleconferences.
• Coordinate work requests, expedite issues, and update customer accounts as needed.
• Follow operating procedures to ensure timely, accurate responses to inquiries.
• Attend daily meetings and participate in production planning and customer escalations.
• Respond to customer inquiries and maintain customer portals and expectations.

Skills

English proficiency

Multitasking

Customer service

Verbal and written communication

Office email/phone etiquette

Education

High school diploma or GED

Tools

Email

Word processing

Spreadsheets

Job description

Pentagon Technologies, Inc. is a leader in mission-critical semiconductor services. We seek a Customer Service Representative to maintain strong customer relationships across Engineering, Quality, Production and Sales, ensuring clear communication of order details and issues.

You will act as the voice between the customer and Pentagon, handling emails, calls, and onsite meetings. The role requires organized multitasking, professional communication, and a proactive approach in a fast-paced