Customer Service Representative (30946)

Pentagon Technologies Group, Inc.; Hayward (CA); Sur place; USD 45 000 - 58 000; Plein temps

Avantages offerts par ce poste

Generous PTO

401K with employer match

Health, dental, vision insurance

Résumé du poste

Pentagon Technologies, Inc. is a leader in mission-critical semiconductor services. We seek a Customer Service Representative to maintain strong customer relationships across Engineering, Quality, Production and Sales, ensuring clear communication of order details and issues.

You will act as the voice between the customer and Pentagon, handling emails, calls, and onsite meetings. The role requires organized multitasking, professional communication, and a proactive approach in a fast-paced

Qualifications

• High school diploma or GED required.
• Must speak, read and write English; other languages a plus.
• 1–2 years of customer service experience in an office setting or related education.
• Basic computer skills including email, word processing, and spreadsheets.

Responsabilités

• Manage communications between customer and Pentagon Technologies via email, phone, and teleconferences.
• Coordinate work requests, expedite issues, and update customer accounts as needed.
• Follow operating procedures to ensure timely, accurate responses to inquiries.
• Attend daily meetings and participate in production planning and customer escalations.
• Respond to customer inquiries and maintain customer portals and expectations.

Connaissances

English proficiency

Multitasking

Customer service

Verbal and written communication

Office email/phone etiquette

Formation

High school diploma or GED

Outils

Email

Word processing

Spreadsheets

Description du poste

Pentagon Technologies, Inc. is a leader in providing mission-critical semiconductor services that touch every device with a computer chip inside. Our customers include the largest semiconductor chip and OEM tool manufacturers in the industry. We stay at the forefront of our industry through innovation, technical proficiency, and our amazing employees. Our industry is in the midst of unprecedented growth and Pentagon is seeking outstanding candidates to join our team!

Position Summary

As a Customer Service Representative for Pentagon, you will be responsible for maintaining relationships with Customers, Engineering, Quality, Production and Sales. You will primarily be focused on documenting and communicating order processing details and other date sensitive needs and issues within the company and with customers. You will serve as the voice between the customer and Pentagon Technologies, with the main objective of providing excellent customer service and satisfaction.

Essential Duties and Responsibilities

• Handling all communications between the customer and Pentagon Technologies. This includes emails, phone and teleconference calls. Must be willing to attend customer on site meetings.
• The scope includes requesting work to be performed, expediting requests, acting as an intermediary between customer and engineering on processing issues, and handling all account updates such as expedite fees.
• Understand and follow operating procedures as assigned to the department to assure consistent, reliable and timely responses to customer inquiries and/or issues.
• Attend daily site level meetings, production planning and customer escalations to ensure quality customer service.
• Perform customer service representative duties and respond to customer inquiries on a regular basis.
• Become well versed with customer portals and expectations.

Qualifications

• High school diploma or general education degree (GED).
• Must have the ability to speak, read and write in English; additional languages a plus.
• Minimum 1-2 years of customer service-related experience in a business office setting or completed business college courses, or equivalent combination of education and experience.
• Basic computer skills and proficiency in email, word processing, and spreadsheet functionality.
• Have clear verbal and written communication skills.
• Email traffic can be high and must be able to organize and prioritize.
• Superb phone personality and ability to act professionally with respect and empathy.
• Must possess the abilities to multitask and work well under pressure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Preferred work experience in the Semiconductor Industry.

Perks of Working at Pentagon Technologies

At the end of the day, our strength comes from our people, and we are determined to recognize and promote your wellbeing—be it professionally, financially, physically, or mentally.

• Generous PTO
• 401K program with employer matching contribution
• Health, dental, vision Insurance (with generous employer contribution)
• Long-Term Disability (LTD) Insurance (fully employer paid)
• Life and AD&D (employer paid & voluntary option)
• Employee Assistance Plan (EAP)

Be advised that Pentagon Technologies does not offer relocation assistance for this position. Candidates who do not reside near the posted location will be responsible for covering all relocation costs. By applying for this position, candidates acknowledge and agree that they will be solely responsible for any expenses incurred in relocating to the area if selected for the role.

Pentagon Technologies is proud to be an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion, or other employment of associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.