Semiconductor Customer Care Specialist

Enpro Industries, Inc.; Milpitas (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

LeanTeq, a subsidiary of Enpro, is seeking a detail-oriented customer service professional in Milpitas, CA to support semiconductor manufacturing operations. You will coordinate with customers to track orders, provide quotes and reports, and collaborate with internal teams to resolve issues.

A background in chemistry or clean room environments is a plus. Typical duties include maintaining online systems and ensuring data-driven decisions, with opportunities for growth within the Enpro group.

Qualifications

• Customer service experience in a fast-paced setting is preferred.
• Must be highly detail oriented with excellent communication skills.
• Working knowledge of chemistry and clean room environment is a plus.

Responsibilities

• Tracks order status with customers and manages expectations.
• Collects feedback and makes recommendations for improvement.
• Provide quotes and reports to customers.
• Work with internal team to drive issues to resolutions.
• Maestro of online systems and processes, building data to guide decisions.
• Additional duties as assigned.

Skills

Customer service

Detail oriented

Communication

Education

Associate or Bachelor's degree

Job description

LeanTeq, a subsidiary of Enpro, is seeking a detail-oriented customer service professional in Milpitas, CA to support semiconductor manufacturing operations. You will coordinate with customers to track orders, provide quotes and reports, and collaborate with internal teams to resolve issues.

A background in chemistry or clean room environments is a plus. Typical duties include maintaining online systems and ensuring data-driven decisions, with opportunities for growth within the Enpro group.