Customer Service Representative

LeanTeq 濂達科技; Milpitas (CA); On-site; USD 35,817 - 38,572; Full time

Job summary

LeanTeq 濂達科技 in Milpitas, California seeks a customer service professional to support manufacturing clients in a fast-paced setting. You will track orders, provide quotes, and report status to customers while coordinating with internal teams to resolve issues. Strong communication and 3–5 years of service experience are preferred; familiarity with clean room environments is a plus. We offer competitive hourly compensation and comprehensive benefits.

Qualifications

• Associate or bachelor’s degree with 3–5 years of fast-paced customer service experience.
• Strong communication skills and high attention to detail.
• Self-driven with pride in quality work.
• Knowledge of chemistry or clean room environment is a plus.

Responsibilities

• Tracks orders with customers and manages expectations.
• Collects feedback and makes recommendations for improvement.
• Provides quotes and reports to customers.
• Coordinates with internal teams to drive issues to resolution.
• Maintains Maestro of online systems and processes, building data for informed decisions.
• Performs additional duties as assigned.

Skills

Customer service

Communication

Detail oriented

Problem solving

Team collaboration

Education

Associate or Bachelor's degree

Job description

Job Description

Great opportunity to join the semiconductor industry! We are a Silicon Valley company that uses chemistry in a clean room environment to support the development of manufacturing in the semiconductor industry. We are also a part of a publicly listed company with multiple entities on the West Coast and so there is plenty of growth opportunity both within our company and in our group.

Key Responsibilities

• Works with customers to track the status of their orders and manages expectations.
• Collects feedback and makes recommendations for improvement.
• Provide quote and reports to customers.
• Work with internal team to drive issues to resolutions.
• Maestro of online systems and processes, building data to guide good decisions.
• Additional duties as assigned.

Minimum Requirements / Qualifications

• Prefer you to have associate or bachelor’s degree and 3-5 years of fast paced detailed people servicing experience.
• Must have demonstrated ability in following instructions, be highly detail oriented and have excellent communication skills.
• Must have pride in his or her work, be self-driven and have a keen quality orientation.
• A working knowledge of chemistry and clean room environment is a plus.

Interaction With Other Employees

• Works hand-in-hand with the shipping and receiving, day to day interaction with production employees.

Job Type: Full-time.

Compensation: The hiring range for this position is typically $26.00 - $28.00 per hour. The actual offer will be based on the individual candidate. Bonus, gainshare, and/or equity may be eligible for this position. Enpro offers a range of benefits including medical, dental, vision, life, 401(k) matching, and other supplemental insurance options.

We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.