Customer Service Representative

Enpro Industries, Inc.; Milpitas (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

LeanTeq, a subsidiary of Enpro, is seeking a detail-oriented customer service professional in Milpitas, CA to support semiconductor manufacturing operations. You will coordinate with customers to track orders, provide quotes and reports, and collaborate with internal teams to resolve issues.

A background in chemistry or clean room environments is a plus. Typical duties include maintaining online systems and ensuring data-driven decisions, with opportunities for growth within the Enpro group.

Qualifications

• Customer service experience in a fast-paced setting is preferred.
• Must be highly detail oriented with excellent communication skills.
• Working knowledge of chemistry and clean room environment is a plus.

Responsibilities

• Tracks order status with customers and manages expectations.
• Collects feedback and makes recommendations for improvement.
• Provide quotes and reports to customers.
• Work with internal team to drive issues to resolutions.
• Maestro of online systems and processes, building data to guide decisions.
• Additional duties as assigned.

Skills

Customer service

Detail oriented

Communication

Education

Associate or Bachelor's degree

Job description

Job description

Great opportunity to join the semiconductor industry! We are a Silicon Valley company that uses chemistry in a clean room environment to support the development of manufacturing in the semiconductor industry. We are also a part of a publicly listed company with multiple entities on the West Coast and so there is plenty of growth opportunity both within our company and in our group.

Key Responsibilities:

• Works with customers to track the status of their orders and manages expectations
• Collects feedback and makes recommendations for improvement
• Provide quote and reports to customers.
• Work with internal team to drive issues to resolutions.
• Maestro of online systems and processes, building data to guide good decisions
• Additional duties as assigned

Minimum Requirements/Qualifications:

• Prefer you to have associate or bachelor’s degree and 3-5 years of fast paced detailed people servicing experience
• Must have demonstrated ability in following instructions, be highly detail oriented and have excellent communication skills
• Must have pride in his or her work, be self-driven and have a keen quality orientation
• A working knowledge of chemistry and clean room environment is a plus

Interaction with Other Employees:

• Works hand-in-hand with the shipping and receiving, day to day interaction with production employees

Job Type: Full-time

LeanTeq is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences.

At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request.

Enpro carefully considers a wide range of compensation factors including thebackground, education, training,and experience required, as well as geographicconsiderations such as cost of labor, and applicable local andstate laws. These considerations can cause offered compensation to vary. The hiring range for this position istypically $26.00 - $28.00 per hour. The actual offer will be based on the individual candidate.Bonus,gainshare, and/or equitymay be eligible for this position.Enpro offers a range of benefits including, butnotlimited to medical, dental, vision, life, 401(k) matching, and other supplementalinsurance options.

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