Selling And Service Assistant - Plaza Del Lago

Brobston Group LLC; Wilmette (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Brobston Group LLC is seeking a Selling and Service Assistant for the Plaza Del Lago Hermès boutique. The role focuses on accurate POS transactions, top-tier client service, and smooth after-sales administration in a fast-paced luxury retail setting.

You will collaborate with sales and operations to uphold merchandising standards, maintain stockroom organization, and keep client records up to date. In-person work at a designated location is required.

Qualifications

• Retail experience, luxury preferred.
• Proficiency with POS systems and cash handling.
• Strong communication and customer service abilities.

Responsibilities

• Process and record point of sale transactions accurately.
• Provide high level client service at the register and packaging.
• Assist merchandising and floor presentation to keep stock on display.
• Maintain stockroom organization and replenish selling floor items.
• Log repairs and support after-sales with CRM records and client contacts.

Skills

POS

Cash handling

Client service

Communication

Teamwork

Tools

Microsoft Office

Job description

Summary

The Selling and Service Assistant will support front and back of house operations at the new Plaza Del Lago Hermès boutique, ensuring accurate POS transactions, strong client service, and smooth after‑sales administration. This role partners with the sales and operations teams to maintain merchandising standards, stockroom organization, and client records in a fast paced luxury retail environment.

Responsibilities

• Process and accurately record point of sale transactions, repairs, and sends; assist with opening and closing procedures.
• Provide high levels of client service at the register, including greeting, answering questions, and packaging.
• Support sales team with merchandising, returning merchandise to the floor, retrieving stock, and maintaining selling floor presentation.
• Manage workstation supplies and help maintain stockroom operations including replenishment, tagging, and ticketing.
• Support after sales services by logging repairs, contacting clients, and maintaining CRM records; answer phones and provide timely service.

Requirements

• Minimum 1 year retail experience; luxury retail preferred.
• Experience with POS and cash handling strongly preferred; proficiency with Microsoft Office.
• Strong communication, organizational, multitasking, and customer service skills; detail oriented.
• Ability to handle difficult situations with composure and lift up to 25 lbs.
• Regular in person work at a company designated location is required.