Selling And Service Assistant

brobstongroup.com - Jobboard; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

The Hermès Chicago boutique is seeking a Selling and Service Assistant to provide clerical and front- and back-of-house support. This role focuses on processing transactions, maintaining sales standards, and assisting with stockroom operations in a luxury environment.

The ideal candidate will have retail experience, strong communication skills, and the ability to multitask. Responsibilities include client service, CRM maintenance, and aiding the sales team. Join us for a dynamic role in luxury retail!

Qualifications

• 1 year retail experience; luxury retail experience preferred.
• Experience with POS and cash handling strongly preferred.
• Strong communication and customer service skills.
• Ability to multi‑task, strong organizational skills, and attention to detail.
• Computer skills including Microsoft Office; familiarity with CRM systems preferred.
• Ability to handle difficult situations with composure and professionalism.
• Ability to lift between 0-25 lbs. without assistance.

Responsibilities

• Process and accurately record point-of-sale transactions, payments, and client verifications.
• Assist management with opening and closing procedures and POS decisions.
• Provide prompt, friendly client service including assistance with wrapping and packaging at point of sale.
• Support sales team with merchandising, returning merchandise to the floor, retrieving stock, and preparing stockroom items.
• Maintain workstation and selling floor supplies, merchandising standards, and organization.
• Assist with stockroom operations including replenishment, ticketing, EAS tagging, and inventory preparation.
• Support after-sales services by logging repairs, contacting clients, and maintaining service records.
• Record accurate CRM files and answer phones with appropriate customer service.

Job description

Summary

The Selling and Service Assistant provides clerical and front- and back-of-house support for the Hermès Chicago boutique, ensuring accurate transaction processing and a high standard of client service. This role assists the sales team with merchandising, stockroom duties, and after‑sales administration in a fast‑paced luxury environment. The SSA helps maintain selling floor standards, supports opening and closing procedures, and records detailed CRM information.

Responsibilities

• Process and accurately record point-of-sale transactions, payments, and client verifications.
• Assist management with opening and closing procedures and POS decisions.
• Provide prompt, friendly client service including assistance with wrapping and packaging at point of sale.
• Support sales team with merchandising, returning merchandise to the floor, retrieving stock, and preparing stockroom items.
• Maintain workstation and selling floor supplies, merchandising standards, and organization.
• Assist with stockroom operations including replenishment, ticketing, EAS tagging, and inventory preparation.
• Support after-sales services by logging repairs, contacting clients, and maintaining service records.
• Record accurate CRM files and answer phones with appropriate customer service.

Requirements

• 1 year retail experience; luxury retail experience preferred.
• Experience with POS and cash handling strongly preferred.
• Strong communication and customer service skills.
• Ability to multi‑task, strong organizational skills, and attention to detail.
• Computer skills including Microsoft Office; familiarity with CRM systems preferred.
• Ability to handle difficult situations with composure and professionalism.
• Ability to lift between 0-25 lbs. without assistance.