Seller Onboarding and Growth Specialist

Outdoor Holding Company; United States; Remoto; USD 60.000 - 85.000; Tempo integral

Resumo da vaga

GunBroker.com, part of Outdoor Holding Company, seeks a Seller Onboarding and Growth Specialist to guide new and existing sellers through onboarding, listing creation, training, and growth opportunities on our trusted firearms marketplace. You will be a trusted advisor, using data to identify opportunities and working with cross-functional teams to remove adoption barriers.

The ideal candidate has 2+ years in onboarding, customer success, or account management, strong communication and CRM

Qualificações

• 2+ years in onboarding, customer success, account management, seller operations, training, or related field.

Responsabilidades

• Guide sellers through onboarding, account setup, and listing creation.
• Provide training and identify opportunities to grow seller business on GunBroker.com.

Conhecimentos

Onboarding

Customer success

Account management

Training

Data analysis

CRM systems

Communication

Remote work

Formação

Bachelor's degree

Ferramentas

CRM systems

Spreadsheets

Descrição da vaga

Company Description: Outdoor Holding Company (NASDAQ: POWW) owns and operates GunBroker.com, the largest and most trusted online marketplace for firearms, ammunition, and hunting and shooting sports accessories in the United States. The technology-driven platform connects millions of buyers and sellers in a secure, compliant, and highly scalable ecosystem designed for regulated products and enthusiast-driven commerce. GunBroker.com serves a diverse network of federally licensed dealers, retailers, manufacturers, and individual sellers, supported by robust compliance tools and payment solutions that simplify participation in a complex regulatory environment. The company is focused on continuous innovation, investing in technology, data, and AI-driven capabilities to improve intelligent search, personalization, fraud detection, compliance, pricing insights, and overall user experience. With a disciplined, growth-oriented approach, Outdoor Holding Company aims to strengthen marketplace network effects and deliver long-term value to all stakeholders.

Role Description: GunBroker.com is seeking a Seller Onboarding and Growth Specialist to help new and existing sellers successfully launch, grow, and optimize their business on our marketplace. In this role, you will serve as a trusted advisor, guiding sellers through onboarding, account setup, listing creation, training, and growth opportunities. Your goal is to help sellers reach their first listing, achieve successful sales, and build long-term engagement on the platform. The ideal candidate enjoys working directly with customers, teaching and coaching others, solving problems, and using data to identify opportunities for seller growth. You'll collaborate across teams to improve the seller experience, remove adoption barriers, and support initiatives that drive marketplace success.

Required Qualifications:

• 2+ years of experience in customer onboarding, customer success, account management, seller operations, training, or a related field.
• Strong communication, presentation, and relationship-building skills.
• Experience guiding customers through multi-step processes and overcoming adoption challenges.
• Ability to analyze data, identify trends, and connect seller support activities to measurable business outcomes.
• Experience using CRM systems, support platforms, spreadsheets, or similar business tools.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently in a remote environment while collaborating effectively with cross-functional teams.
• Familiarity with AI-powered productivity and workflow tools.

Preferred Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Experience in e-commerce, online marketplaces, or seller support environments.
• Understanding of online listings, product content management, inventory workflows, and fulfillment processes.
• Familiarity with the firearms industry, FFL dealer network, collectible inventory, or regulated marketplace environments.

Why Join Us?

Join the team behind the industry's leading online marketplace and play a key role in helping sellers succeed. You'll have the opportunity to make a direct impact on seller growth, customer experience, and marketplace performance while working in a flexible remote environment.