Self-Sufficiency Specialist II — Workforce Coach

City-of-Norfolk,-V; Norfolk (VA); On-site; USD 54,000 - 62,000; Full time

Job summary

City of Norfolk seeks a Self-Sufficiency Specialist II within the Department of Human Services to help individuals become more self-reliant and sustainable. The role involves assessing needs, developing and implementing programs, coordinating resources, and delivering training to empower clients.

You will manage a caseload and partner with agencies to promote employment and progress toward self-sufficiency, measuring outcomes and providing guidance as needed.

Qualifications

• Two years of experience in eligibility work or related area.
• Education or training beyond high school graduation or equivalency.
• Valid driver’s license may be required depending on assignment.

Responsibilities

• Administers and conducts assessment results to include career interests, aptitudes, abilities and employability.
• Provides in-depth employment and supportive counseling as needed.
• Updates employability plans.
• Performs re-assessments at prescribed intervals to ensure satisfactory progress.
• Administers resource updates, conducts job recruitment, coaching and vocational enrollment.
• Manages the delivery of employment and training services.
• Facilitates and instructs Job Readiness classes, community presentations, orientations, and course curriculums.
• Conducts interviews, reviews, and evaluates information from participants for continued program eligibility.
• Manages a caseload of approximately 60-90 or more individuals.
• Clarifies regulations by interpreting policies, explaining rules and responsibilities for self-sufficiency reform programs, and providing coaching skills to help customers make a smooth transition to self-sufficiency.
• Works collaboratively with other employees and the public to ensure that each customer is served efficiently and effectively.
• Serves as a mentor and assists with training of new workers as required.
• Maintains and analyzes program results and prepares required program outcome reports.

Education

Education beyond high school

Job description

City of Norfolk seeks a Self-Sufficiency Specialist II within the Department of Human Services to help individuals become more self-reliant and sustainable. The role involves assessing needs, developing and implementing programs, coordinating resources, and delivering training to empower clients.

You will manage a caseload and partner with agencies to promote employment and progress toward self-sufficiency, measuring outcomes and providing guidance as needed.