Self-Storage Property Manager

Great Atlantic Management; Chester (VA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay $21/hr

Growth opportunities

Benefits after 60 days (health/vision)

Job summary

Great Atlantic Management is seeking a Property Manager to oversee our Chester facility. You will interact with customers, determine storage space needs, execute rental agreements, and handle inquiries.

The role blends administrative work, customer service, and hands-on facility tasks. Ideal candidates bring at least 2 years of management experience in retail or sales, strong computer skills, precision, and a positive, customer-focused attitude.

Qualifications

• 2+ years of management experience in a retail or sales environment.
• Proficient with computers and common software.
• Exceptional attention to detail and accuracy.
• Strong organization and time management abilities.
• Excellent interpersonal and customer service skills with diverse teams.
• Positive attitude and reliable work ethic.
• Ability to handle feedback and maintain professionalism.

Responsibilities

• Assist customers by qualifying storage needs, showing units, and selling supplies.
• Follow up on reservations and inquiries and prepare units for rent.
• Process daily payments and maintain accurate bank deposits.
• Contact delinquent customers and prepare accounts for auction.
• Maintain office cleanliness and property upkeep per standards.
• Coordinate maintenance tasks with the maintenance crew and follow safety guidelines.
• Adhere to all company policies and procedures.

Skills

2+ years management

Customer service

Computer proficiency

Attention to detail

Organization & time management

Interpersonal skills

Positive attitude

Job description

About Us:

Great Atlantic Management is a locally owned and operated property management company that currently manages over 30 self-storage facilities throughout the area. While we have been in business since 1977, our portfolio of facilities continues to grow, so we are in need of a Property Manager to help manage our facility in Chester.

As a Property Manager with Great Atlantic Management, you will interact with customers to help determine the right storage space for their needs, execute rental agreements, answer inquiries and resolve issues. You will spend your workday split among administrative tasks, customer service, and facility tasks. This is an excellent opportunity to join an established company where you will be part of our successful team, not just a number!

About You:

As a reliable and dependable professional, you tackle any task with ease. Your skills include:

• An experienced background: you have at least 2 years of management experience in a retail or sales environment.
• Excellent computer navigation - you've been working with computers for quite some time.
• Extraordinary attention to detail. Nothing gets past you.
• Fantastic organization and time management.
• Outstanding interpersonal skills - you love interacting with people, can collaborate with all levels of management, and empathize with customers and coworkers of diverse backgrounds.
• Incredible customer service management - you know how to handle difficult conversations with professionalism.
• A wonderfully positive attitude - you handle feedback and stress well, and you have a great sense of humor.
• An awesome work ethic - you excel when there's always something to do.

What You'd Do:

On a day-to-day basis, your essential duties would include:

• Assist customers by qualifying their storage needs, showing available units, and selling packing supplies.
• Follow up on reservations and inquiries.
• Prepare vacant units for rent.
• Answer customer inquiries via phone, in person and internet.
• Process daily payments and accurately complete daily bank deposit.
• Contact delinquent customers for payment and prepare accounts for auction.
• General office neatness & cleaning.
• Property upkeep & cleanliness to include sweeping, mopping, picking up trash, pulling/spraying weeds, keeping bathrooms clean, etc.
  
• Utilize the maintenance app to coordinate with the maintenance crew to keep the property up to company standards.
• Follow all company policies, procedures, and safety guidelines.
• Any other reasonable duty assigned to keep the property running smoothly.

These are the essential functions of the position that must be performed. This is not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change at any time without notice.

What We Can Offer You:

Working with Great Atlantic Management comes with a variety of great benefits, including:

• Great competitive pay starting at $21 per hour. This is a non-exempt role that reports to the Operations Manager.
• Growth opportunities.
  
• Health, vision, and dental benefits eligible after 60 days.
• A generous PTO plan eligible after 90 days.
• Paid holidays.
• Stability and longevity - we are a locally owned company that has been in business since 1977 and continues to grow.
• Work/life balance - a standard 40 hour work week that is Tuesday - Saturday from 9:30am - 6pm; off every Sunday and Monday.

Qualified Applicants will be required to complete an on-line computer skills & knowledge test. A drug screen and background check is required for this position. Please, no phone calls to our office. Qualified applicants will receive an email to schedule a call with our hiring manager.

Great Atlantic Management is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.