Self-Storage Assistant Manager

Great-Atlantic-Management; Richmond (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Health benefits

PTO after 90 days

Paid holidays

Work schedule: Tue-Sat 9:30-6

Stability and longevity

Job summary

Great Atlantic Management in Virginia is seeking an Assistant Property Manager to support multiple self-storage facilities in Chester and Richmond. You will interact with customers to determine storage space, execute rental agreements, answer inquiries and resolve issues.

The role blends administrative tasks, customer service and facility upkeep, offering growth opportunities and a stable team. The schedule is Tue-Sat 9:30am–6pm, with Sundays and Mondays off.

Qualifications

• At least 2 years of management experience in a retail or sales environment.
• Excellent computer navigation skills.
• Outstanding interpersonal and customer service abilities.
• Strong organization and time management.
• Positive attitude and strong work ethic.

Responsibilities

• Assist customers by qualifying storage needs, showing units and selling packing supplies.
• Follow up on reservations and inquiries.
• Prepare vacant units for rent.
• Answer customer inquiries via phone, in person and online.
• Process payments and complete daily bank deposits.
• Contact delinquent customers for payment and prepare accounts for auction.
• General office neatness and cleaning.
• Coordinate with the Property Manager to maintain standards and address maintenance issues.
• Follow all company policies, procedures and safety guidelines.
• Perform other duties to keep the property running smoothly.

Skills

Retail management

Customer service

Interpersonal skills

Attention to detail

Organization

Computer skills

Time management

Communication

Job description

About Us:

Great Atlantic Management is a locally owned and operated property management company that currently manages over 30 self-storage facilities throughout the area. While we have been in business since 1977, our portfolio of facilities continues to grow, so we are in need of an Assistant Property Manager to help manage our facilities in Chester and Richmond.

As an Assistant Property Manager with Great Atlantic Management, you will interact with customers to help determine the right storage space for their needs, execute rental agreements, answer inquiries and resolve issues. You will spend your workday split among administrative tasks, customer service, and facility tasks. This is an excellent opportunity to join an established company where you will be part of our successful team, not just a number!

About You:

As a reliable and dependable professional, you tackle any task with ease. Your skills include:

• An experienced background: you have at least 2 years of management experience in a retail or sales environment.
• Excellent computer navigation - you've been working with computers for quite some time.
• Extraordinary attention to detail. Nothing gets past you.
• Fantastic organization and time management.
• Outstanding interpersonal skills - you love interacting with people, can collaborate with all levels of management, and empathize with customers and coworkers of diverse backgrounds.
• Incredible customer service management - you know how to handle difficult conversations with professionalism.
• A wonderfully positive attitude - you handle feedback and stress well, and you have a great sense of humor.
• An awesome work ethic - you excel when there's always something to do.

What You'd Do:

On a day-to-day basis, your essential duties would include:

• Assist customers by qualifying their storage needs, showing available units, and selling packing supplies.
• Follow up on reservations and inquiries.
• Prepare vacant units for rent.
• Answer customer inquiries via phone, in person and internet.
• Process payments and accurately complete daily bank deposits.
• Contact delinquent customers for payment and prepare accounts for auction.
• General office neatness & cleaning.
• Property upkeep & cleanliness to include sweeping, mopping, picking up trash, pulling/spraying weeds, keeping bathrooms clean, etc.
  
• Coordinate with the Property Manager to keep the property up to company standards if maintenance issues are found.
• Follow all company policies, procedures, and safety guidelines.
• Any other reasonable duty assigned to keep the property running smoothly.

These are the essential functions of the position that must be performed. This is not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change at any time without notice.

What We Can Offer You:

Working with Great Atlantic Management comes with a variety of great benefits, including:

• Great competitive pay starting at $19 per hour. This is a non-exempt role that reports to the Operations Manager.
• Growth opportunities.
  
• Health, vision, and dental benefits eligible after 60 days.
• A generous PTO plan eligible after 90 days.
• Paid holidays.
• Stability and longevity - we have been in business since 1977 and continue to grow.
• Work/life balance - a standard 40 hour work week that is Tuesday - Saturday from 9:30am - 6pm; off every Sunday and Monday.

Great Atlantic Management is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.