Self Storage Manager

Socket.dev; Spring Hill (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a Site Manager to oversee daily operations, drive tenant rentals, and maintain exceptional customer service at the Spring Hill location. You will manage payments, collections, and client relations while coordinating vendor work and ensuring safety and cleanliness.

The role requires proactive multitasking, strong English communication, and the ability to work with management software and mobile tech in a fast-paced environment.

Qualifications

• Strong customer service skills with the ability to handle various customer concerns.
• Ability to manage high foot traffic and multi-task in a fast-paced environment.
• Basic computer proficiency and the ability to use management software and mobile technology.
• Organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Previous self-storage or related industry experience is a plus.
• Excellent written and verbal English communication.
• Pass a pre-employment drug screen and background check.
• Current valid driver’s license and auto insurance.

Responsibilities

• Provide outstanding customer service in person, over the phone, and via email.
• Assist customers with selecting storage solutions and rental agreements.
• Meet and exceed monthly rental and sales goals.
• Process payments and maintain customer accounts.
• Manage delinquent accounts and follow collection procedures.
• Conduct daily property inspections to ensure cleanliness and security.
• Coordinate with vendors and maintenance contractors.
• Maintain records and complete daily operational reports.
• Promote tenant protection plans and other services.
• Build relationships within the local community to generate new business.
• Enforce company policies and maintain a safe professional environment.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Teamwork

Education

High school diploma

Tools

Mobile technology

Management software

Job description

Description

Scheduled days and hours: 830am – 5pm Tuesdays-Saturdays, off Sunday & Monday

SUMMARY/EXPECTATIONS

Manages day to day business of the assigned site/facility as per company policy and procedures. Meets or exceeds sales and profit objectives. Builds/Maintains business relationships within the local market. Demonstrates excellent customer service, committed to customer satisfaction. Provide customer service, lease storage units or parking spaces, market property within the local area, manage collections for past‑due accounts, administrative business functions and light maintenance of the property.

ESSENTIAL FUNCTIONS

• Provide outstanding customer service in person, over the phone, and through email.
• Assist customers with selecting the right storage solution and completing rental agreements.
• Meet and exceed monthly rental and sales goals.
• Process payments and maintain accurate customer accounts.
• Manage delinquent accounts and follow company collection procedures.
• Perform daily property inspections to ensure the facility is clean, secure, and well‑maintained.
• Coordinate with vendors and maintenance contractors as needed.
• Maintain accurate records and complete daily operational reports.
• Promote tenant protection plans and other company services.
• Build relationships within the local community to help generate new business.
• Ensure company policies and procedures are followed while maintaining a safe and professional environment.

OTHER JOB FUNCTIONS

• Contribute to a positive work environment
• Conduct marketing tasks in local area as required
• Enforce rules governing the property
• Maintain a professional personal appearance
• Perform other duties as assigned

IDEAL CANDIDATE TRAITS

• Proactive and solutions-oriented
• Detail-focused with strong follow-through
• Friendly, firm, and professional demeanor
• Passionate about delivering excellent service and maintaining a secure, clean facility

Requirements

Qualifications:

• Strong customer service skills with the ability to handle various customer concerns.
• Comfortable handling high foot traffic and multi-tasking in a fast‑paced environment
• Basic computer proficiency and the ability to use management software and mobile technology.
• Organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Previous self‑storage or related industry experience is a plus.
• Communicate effectively, both written and verbally (English)
• Pass a pre‑employment drug screen and have acceptable results of a background check
• Current valid driver’s license and auto insurance

Physical Requirements

• Sit or stand for up to 8 hours per day
• Ability to traverse entire property for audit, lock removal or tour purposes
• Ability to bend, twist and lift
• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure