Self Storage Assistant

Platinum Storage Group; Marlborough (MA); On-site; USD 20,664 - 30,307; Part time

Job summary

Platinum Storage Group in Marlborough, MA is seeking a part-time Self Storage Assistant who supports customers in person and by phone, handles rentals, accepts payments and answers questions about units and features.

The role includes greeting customers on site, performing basic administrative tasks, site cleanliness, security checks, and routine maintenance while working a flexible schedule Tuesday through Saturday, 5 hours per day, within 8:30am–5pm.

Qualifications

• Previous retail, support, or customer service experience.
• Proficient with basic computer tasks (MS Office).
• Clear communication in English and professional appearance.

Responsibilities

• Provide excellent customer service in person, over the phone, and online
• Assist customers with unit rentals, payments, and account questions
• Conduct property tours and explain unit features and benefits
• Maintain the cleanliness and appearance of the facility
• Perform daily site checks, including security walkthroughs
• Effectively resolve customer/tenant problems
• Complete and submit company forms and reports accurately and timely
• Process payments and complete basic administrative tasks

Skills

Customer service

Phone support

Office software

Tools

MS Office

Job description

Description

Self Storage Assistant

This is a part-time role with a schedule of:

Tuesdays - Saturdays

5 hours/day flexible between 8:30am and 5pm

SUMMARY/EXPECTATIONS Provides outstanding/knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative and light site maintenance duties as assigned by the District Manager or Senior Site Manager.

ESSENTIAL FUNCTIONS

• Provide excellent customer service in person, over the phone, and online
• Assist customers with unit rentals, payments, and account questions
• Conduct property tours and explain unit features and benefits
• Maintain the cleanliness and appearance of the facility
• Perform daily site checks, including security walkthroughs
• Effectively resolve customer/tenant problems
• Complete and submit company forms and reports accurately and timely
• Process payments and complete basic administrative tasks

OTHER JOB FUNCTIONS

• Contribute to a positive work environment
• Maintain a professional personal appearance
• Perform minor maintenance & custodial duties
• Enforce rules governing the property
• Maintain clean, orderly office and restrooms
• Stock merchandise (if applicable)
• Perform other duties as assigned

PHYSICAL REQUIRMENTS

• Sit or stand for up to 8 hours per day
• Ability to traverse entire property for audit, lock removal or tour purposes
• Ability to bend, twist and lift
• Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure

REQUIREMENTS

• Previous retail, support, or customer service experience
• Computer experience (preferably MS Office suite)
• Communicate effectively, both written and verbally (English)
• Demonstrates high customer service standards
• Pass a pre-employment drug screen and have acceptable results of a background check
• Current valid driver’s license and auto insurance