Self Storage Customer Service and Office Admin

Express Employment Professionals - Cincinnati East; San Rafael (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Express Employment Professionals - Cincinnati East seeks a Self Storage Customer Service and Office Admin for weekend shifts at a local Self Storage facility. The role involves opening the store, renting units, and assisting customers with inquiries.

Responsibilities include assigning gate access codes, data entry, processing payments, light cleaning, and inventory tasks. The ideal candidate is detail oriented, dependable, and able to learn procedures quickly in a structured environment.

Qualifications

• Prior customer service or administrative experience preferred.
• Comfortable using computers and learning new systems.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and accountable.
• Open to feedback and coaching.
• Ability to work independently and manage multiple tasks.
• Professional, friendly, and patient customer interactions.
• Maintains a clean, orderly, and welcoming environment for customers.

Responsibilities

• Open and close the facility according to established procedures, including securing the property.
• Deliver in-person and phone-based customer service, including renting units and responding to inquiries.
• Assign and communicate gate access codes to renters, ensuring accuracy and compliance with procedures.
• Enter data and maintain accurate, up-to-date customer records.
• Process payments and assist with basic bookkeeping tasks.
• Maintain a clean, organized office environment.
• Prepare storage units for move-ins and move-outs (light cleaning and upkeep).
• Assist with retail sales of storage-related products.
• Receive and organize storage-related inventory as needed.

Skills

Customer service

Administrative tasks

Data entry

Attention to detail

Dependable

Organized

Learn new systems

Independent work

Process-driven

Professional communication

Job description

Job Title: Self StorageCustomer Service and Office Admin

Schedule: Saturday & Sunday plus a weekday or two. Shifts range from 8:30am-6:15pm, with potential for OT.

Pay Range:Starting at $23 per hour

Description:

Local Self Storage facility seeking responsible, highly detail-oriented and dependable Customer Service / Office Admin. Responsibilities include opening the business, renting space, issuing/monitoring security codes, and customer service. This position is best suited for someone who thrives in a structured environment, learns quickly, and takes pride in following established procedures with a high level of accuracy.

Responsibilities:

• Open and close the facility according to established procedures, including securing the property
• Deliver in-person and phone-based customer service, including renting units and responding to inquiries
• Assign and communicate gate access codes to renters, ensuring accuracy and compliance with procedures
• Enter data and maintain accurate, up-to-date customer records
• Process payments and assist with basic bookkeeping tasks
• Maintain a clean, organized office environment
• Prepare storage units for move-ins and move-outs (light cleaning and upkeep)
• Assist with retail sales of storage-related products
• Receive and organize storage-related inventory as needed

Qualifications:

• Prior customer service or administrative experience preferred
• Comfortable using computers and learning new systems
• Strong organizational skills and attention to detail
• Dependable, punctual, and accountable
• Open to feedback and coaching
• Ability to work independently and take ownership of responsibilities
• Ability to learn procedures quickly and apply them consistently
• Comfort working in a structured, process-driven environment
• Reliability and consistency in daily operations
• Professional, friendly, and patient customer interactions
• Ability to manage multiple tasks while maintaining accuracy
• Presents a professional, polished appearance appropriate for a customer-facing environment
• Maintains focus and attentiveness during work hours, minimizing personal phone use
• Willingness to support all aspects of facility operations, including light cleaning and occasional trash removal
• Takes pride in maintaining a clean, orderly, and welcoming environment for customers