Customer Service Representative

JBCC; Dothan (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

JBCC is seeking a Customer Service Representative for daily operations at a storage facility in Alabama. The role involves executing rentals, collecting payments, and assisting the Office Manager with lien processes and tenant file maintenance.

You should have prior customer service experience, familiarity with storage or rental environments, and strong MS Office skills. A High School diploma or equivalent is required, with additional education a plus.

Qualifications

• Customer service experience preferred.
• Storage or rental/leasing experience is a plus.
• Proficiency in MS Office, especially Excel and Outlook.
• Ability to adapt to new software.
• High School diploma or equivalent required; additional education is a plus.

Responsibilities

• Execute rentals and collect payments from tenants.
• Assist the manager with collections and lien processes.
• Maintain tenant files and keep the office clean and presentable.
• Report to the Office Manager and provide general support to visitors.
• Other duties as necessary.

Skills

Customer service experience

Time management

Multitasking

Written and verbal communication

Organizational skills

Attention to detail

Education

High School diploma or equivalent

Tools

MS Office/Outlook

Office equipment (fax, printers)

Job description

We are looking for a customer service representative for daily operations at a storage facility. Your role is to create and maintain a pleasant work environment, ensure high levels of organizational effectiveness, and maintain communication and safety. Duties and responsibilities include executing rentals; collecting payments; assisting the manager with collections on accounts; maintaining tenant files; assisting the manager with lien processes; executing truck rentals; and assisting the office manager. Previous experience in customer service is a plus. Previous experience in storage or in a rental/leasing environment is an advantage. Microsoft Office experience required, as well as the ability to adapt to use of new software.

Responsibilities

• Serve as a point of contact for tenants including executing rentals, payment collections, move outs, providing assistance.
• Maintain the office to be clean and presentable to all tenants and prospective tenants.
• Report to the Office Manager
• Provide general support to visitors
• Other duties as necessary.

Skills

• Prior experience in customer service or as an Administrative assistant is a plus. Experience in Storage or in a rental/leasing environment is a plus.
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Hands on experience with office machines (e.g. fax machines and printers)
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced environment
• High School degree or equivalent required, additional education is a plus.