Self-Storage Customer Experience Lead

Publicstorage; Carrollton (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Public Storage is seeking Property Managers who work independently at multiple locations, balancing inside and outdoor duties. You will assess customer storage needs, suggest packing and moving supplies, and help keep spaces ready to rent.

You’ll perform daily inspections, manage cash handling and deposits, assist with payments and reminders, and travel between sites using your own vehicle (mileage reimbursement available). The role emphasizes customer service and sales experience.

Qualifications

• Experience in customer service–focused sales environments.
• Must have a valid driver's license and use of own vehicle.
• Able to perform physical tasks and outdoor site activities.

Responsibilities

• Assess storage needs and upsell packing supplies.
• Conduct daily unit inspections to ensure inventory and readiness.
• Audit cash drawers and make deposits as part of daily business.
• Assist customers with payments and send reminders/collections when required.

Skills

Customer service

Sales

Communication

Job description

Public Storage is seeking Property Managers who work independently at multiple locations, balancing inside and outdoor duties. You will assess customer storage needs, suggest packing and moving supplies, and help keep spaces ready to rent.

You’ll perform daily inspections, manage cash handling and deposits, assist with payments and reminders, and travel between sites using your own vehicle (mileage reimbursement available). The role emphasizes customer service and sales experience.