Self-Storage Assistant Manager — Customer & Operations Lead

Socket.dev; Warren (MI); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

Health, dental, life, vision insurance

401(k) with company matching

Paid time off and holidays

Career advancement opportunities

Job summary

Prime Storage Group, a property managed by Prime Group Holdings, LLC, is seeking an Assistant Manager in Michigan. You will rent units, greet customers, process payments, and upsell moving products while maintaining property standards.

Candidates should have 1-2 years in customer-facing roles, a High School diploma, strong communication, and the ability to work independently or in a team. Travel to multiple locations may be required; valid driver's license and POS experience preferred.

Qualifications

• 1-2 years of relevant work experience in a fast-paced, customer-facing environment.
• High School Diploma or GED required.
• Excellent interpersonal and communication skills, both in person and over the phone.
• Ability to work effectively both independently and as part of a team.
• Must be technically savvy with the ability to learn new applications and Point of Sale systems.
• Proficiency in Microsoft products such as Outlook is required.
• Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties.
• Must be able to lift 50lbs.
• Possession of a valid driver's license, insurance, and reliable transportation.
• Availability for travel and flexibility to work at various locations.

Responsibilities

• Rent out self-storage units, parking spaces, and other related products.
• Convert telephone and walk-in inquiries into rentals.
• Maintain accounts receivables through the pursuit of collections, posting of payments, and processing.
• Delivery of daily bank deposits accurately and timely.
• Upsell moving products and assist in unit sizing decisions.
• Greet customers promptly, enthusiastically and professionally.
• Understand and sell the features and benefits of the property at all opportunities.
• Resolve customer issues in a timely and effective manner.
• Ensure that company standards of cleanliness and appearance are met.
• Inspect the property, including performing lock checks.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal communication

Teamwork

Independent work

Sales ability

Education

High School Diploma or GED

Tools

POS systems

Microsoft Outlook

Job description

Prime Storage Group, a property managed by Prime Group Holdings, LLC, is seeking an Assistant Manager in Michigan. You will rent units, greet customers, process payments, and upsell moving products while maintaining property standards.

Candidates should have 1-2 years in customer-facing roles, a High School diploma, strong communication, and the ability to work independently or in a team. Travel to multiple locations may be required; valid driver's license and POS experience preferred.