Self-Serve Operations Manager

Treasure Island Hotel Casino; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Treasure Island Hotel Casino in Las Vegas seeks an experienced Restaurant Manager to oversee high-volume self-serve and grab-and-go outlets. You will lead staffing, train teams, and ensure service standards align with guest expectations.

Responsibilities include scheduling, cost analyses, daily reports, and collaborating with other departments to meet guest needs while maintaining health, safety, and quality standards. Starbucks promotions and compliance are part of the role.

Qualifications

• Minimum 5 years experience managing high-volume self-serve/grab-and-go restaurants.
• Communicate effectively in English both verbally and written forms.
• Must possess basic computer skills including Word, Excel, Outlook and Access.
• Minimum 2 years of creative, proven marketing experience. (Portfolio upon request)
• Mandatory testing on restaurant menu knowledge (information provided)

Responsibilities

• Monitor service levels in the department and adjust staffing levels as needed.
• Ensure adequate staffing levels are maintained.
• Ensure guest satisfaction by interacting and ensuring guest expectations are achieved.
• Maintain a friendly, courteous and professional relationship with all guests, employees and Vendors.
• Communicate via e-mail in a professional manner and follow computer use guidelines.
• Communicate all departmental needs to the Assistant Director and Director of Food and Beverage.
• Complete paperwork, daily reports, menu analysis, cost analysis, monthly Profit and Loss statements and all other necessary financial analysis for the department.
• Manage and lead staff including hiring, scheduling, employee counseling and commendations.
• Train employees on steps of service, sequence of service and hold them accountable to the standards.
• Conduct upbeat daily pre-shift meetings and regular staff training meetings.
• Ensure all employees have the necessary permits before clock in.
• Ensure all employees meet established uniform standards.
• Oversee orders and maintain par levels of inventory for each self-service outlet.
• Manage, monitor and mentor staff to ensure they are following proper policies and procedures.
• Actively supervise all department outlets by ensuring areas of the department are constantly maintained for cleanliness.
• Ensure daily operational tasks are performed and completed.
• Maintain company and departmental health and safety standards.
• Ensure necessary tools are provided to staff as needed.
• Ensure departmental and company policies are followed.
• Achieve service, financial, and human resource goals set forth by senior management.
• Perform all duties as deemed necessary for the success of the department.
• Conduct Quarterly Starbucks Promotional Launch Meeting with Assistant Managers and Cindy Ferris.
• Execute Starbucks Quarterly Promotion drink preparation training.
• Execute all Starbuck Promotions in compliance with Starbucks Standards and on time.
• Run shifts to cover assistant managers’ days off.
• Cash Variance and Locker Audit tracking.
• Avero-track employee productivity.
• Handle vacation requests.
• Leaves of absences/ FMLA personal action notice.
• Handle employee concerns/resolutions – Monthly meetings with Shop Stewarts with a provided meeting agenda one week in advance.
• Employee Relations – meet on grievances and BOA.
• Coach, train and develop staff.
• Handle Guest complaints.
• Mentor and develop direct management team.
• Coordinate with other departments and assist with guest needs.

Skills

Staff management

English communication

Computer skills

Marketing experience

Job description

Treasure Island Hotel Casino in Las Vegas seeks an experienced Restaurant Manager to oversee high-volume self-serve and grab-and-go outlets. You will lead staffing, train teams, and ensure service standards align with guest expectations.

Responsibilities include scheduling, cost analyses, daily reports, and collaborating with other departments to meet guest needs while maintaining health, safety, and quality standards. Starbucks promotions and compliance are part of the role.