Self-Pay Collections & Customer Care Specialist

Billings Clinic; Billings (MT); On-site; USD 23,000 - 29,000; Full time

Job summary

Billings Clinic in Billings, MT is seeking a Self-Pay Collections Call Center Specialist to deliver exceptional patient service in the Patient Financial Services area. You will respond to questions about self-pay balances, process payments, and work with guarantors to arrange feasible plans.

Ideal candidates have at least 1 year of office or billing experience, with knowledge of collection processes and strong communication skills.

Qualifications

• High School or GED required.
• One year of office experience preferred.
• Experience in patient accounts or insurance billing beneficial.

Responsibilities

• Answer multi-line calls from patients and provide timely assistance.
• Explain self-pay balance details and payment options to patients/guarantors.
• Enter collection activity in the system and maintain accuracy per policy.
• Ensure compliance with FDCPA and TCPA regulations.

Skills

Customer service

Phone support

Payment processing

Education

High School Diploma or GED

Tools

Auto-dialer

Billing software

Job description

Billings Clinic in Billings, MT is seeking a Self-Pay Collections Call Center Specialist to deliver exceptional patient service in the Patient Financial Services area. You will respond to questions about self-pay balances, process payments, and work with guarantors to arrange feasible plans.

Ideal candidates have at least 1 year of office or billing experience, with knowledge of collection processes and strong communication skills.