Self-Pay Billing & Customer Care Associate I

Albany Medical College; City of Albany (NY); Ibrido; USD 46.000 - 60.000; Tempo pieno

Descrizione del lavoro

Albany Medical College is hiring a Customer Service Billing Associate I to support the Self Pay Billing Office. You will handle patient inquiries, guide payment options, and help maintain accurate demographic and insurance records across Albany Med Health System locations.

The role requires strong communication, empathy, and problem-solving skills, with a focus on timely, accurate billing support and cross-functional coordination.

Competenze

• High School Diploma or GED required.
• Associate's degree preferred.
• 1–2 years of customer service experience preferred.
• Excellent verbal and written communication.
• Familiarity with CRM or customer support software.

Mansioni

• Manage inbound and outbound calls with professionalism and empathy.
• Assist patients with payment plan options per guidelines and available Financial Aid programs.
• Review credit balances; process refund requests.
• Update patient insurance and demographic information to ensure accurate records.
• Coordinate with billing, legal, and insurance teams to resolve issues.
• Meet daily/weekly productivity standards with QA expectations.

Conoscenze

Customer service

Communication

Data entry

Problem solving

Time management

Financial terminology

Formazione

High School Diploma/G.E.D.

Associate's Degree

Strumenti

CRM software

Descrizione del lavoro

Albany Medical College is hiring a Customer Service Billing Associate I to support the Self Pay Billing Office. You will handle patient inquiries, guide payment options, and help maintain accurate demographic and insurance records across Albany Med Health System locations.

The role requires strong communication, empathy, and problem-solving skills, with a focus on timely, accurate billing support and cross-functional coordination.