Self-Pay Billing Specialist II: Patient Payments & Support

Albany Med; Broadway (VA); Presencial; USD 47.000 - 66.000; Jornada completa

Descripción de la vacante

Albany Med Health System is seeking a SBO Customer Service Billing Associate II to provide empathetic customer support for patients across the Albany Med Health System network. The role handles billing questions, payment plans, and insurance inquiries within established guidelines.

You will manage high-volume calls, ensure accurate records, and collaborate with billing, legal, and insurance teams on complex cases to maintain accurate cash flow.

Formación

• High School Diploma or GED required; an Associate's degree preferred.
• 1–2 years of customer service or billing experience required.
• Strong analytical skills to identify trends and root causes.
• Excellent verbal and written communication with de-escalation ability.
• Familiarity with CRM systems and billing processes.

Responsabilidades

• Be primary contact for patient inquiries, handling >100 calls daily.
• Assist with payment plans, insurance questions, and account status.
• Update patient insurance and demographic information accurately.
• Manage work queues and assist with cross-functional billing tasks.
• Support escalated issues and ensure adherence to procedures.

Conocimientos

Customer service

Billing

Analytical skills

De-escalation

Time management

Educación

High School Diploma

Associate's Degree

Herramientas

CRM software

Billing software

Payment processing tools

Descripción del empleo

Albany Med Health System is seeking a SBO Customer Service Billing Associate II to provide empathetic customer support for patients across the Albany Med Health System network. The role handles billing questions, payment plans, and insurance inquiries within established guidelines.

You will manage high-volume calls, ensure accurate records, and collaborate with billing, legal, and insurance teams on complex cases to maintain accurate cash flow.