Patient Billing & Care Support Specialist II

Albany Medical College; City of Albany (NY); On-site; USD 47,000 - 66,000; Full time

Job summary

Albany Medical Center is seeking a Customer Service Billing Associate II to provide patient-focused support across multiple campus locations. The role involves assisting with payment plans, reviewing insurance details, and maintaining accurate demographic records while handling a high volume of inquiries.

The position emphasizes empathy, accuracy, and collaboration with billing and insurance teams to resolve complex cases and ensure timely payments.

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• 1–2 years of relevant customer service or support experience required.
• Strong analytical skills for identifying trends and root causes.
• Good knowledge of billing, insurance, and payment plan processes.
• Excellent verbal and written communication.
• Strong attention to detail and ability to follow processes.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Assist patients in reviewing and selecting payment plan options within guidelines.
• Update patient insurance and demographic data to keep records current.
• Manage assigned work queues and cross-functional tasks to support efficient operations.
• Coordinate with billing, legal, and insurance teams to resolve issues.
• Provide in-person customer service with empathy and efficiency.

Skills

Customer service

Billing inquiries

Communication skills

De-escalation

Data entry

Education

High School Diploma/G.E.D.

Associate's Degree

Tools

CRM software

Job description

Albany Medical Center is seeking a Customer Service Billing Associate II to provide patient-focused support across multiple campus locations. The role involves assisting with payment plans, reviewing insurance details, and maintaining accurate demographic records while handling a high volume of inquiries.

The position emphasizes empathy, accuracy, and collaboration with billing and insurance teams to resolve complex cases and ensure timely payments.