Self-Pay Billing & Collections Specialist

ChristianaCare; Wilmington (DE); On-site; USD 26,000 - 39,000; Full time

Job summary

ChristianaCare is hiring a Self-Pay Customer Service Representative for the Single Billing Office. This on-site role focuses on timely resolution of self-pay accounts through reviews, collections, payment plans, and financial assistance referrals.

The position collaborates with customer service, financial counseling, and other revenue cycle teams to maximize collections while ensuring a positive patient financial experience.

Qualifications

• High School Diploma or GED required; one year of customer service preferred.
• Experience with patient billing or healthcare revenue cycle is a plus.
• Strong verbal and written communication skills essential for patient interactions.

Responsibilities

• Answer inbound and make outbound calls regarding patient billing and balances.
• Explain charges, insurance payments, adjustments, and patient financial responsibility clearly.
• Process account updates and payment activity; coordinate with revenue cycle teams.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Associate degree in related field

Tools

Epic

Cerner

Meditech

Job description

ChristianaCare is hiring a Self-Pay Customer Service Representative for the Single Billing Office. This on-site role focuses on timely resolution of self-pay accounts through reviews, collections, payment plans, and financial assistance referrals.

The position collaborates with customer service, financial counseling, and other revenue cycle teams to maximize collections while ensuring a positive patient financial experience.