Self-Pay Billing & Collections Specialist

Christiana Care Health System; Wilmington (DE); On-site; USD 26,000 - 39,000; Full time

Job summary

Christiana Care Health System is seeking a Self-Pay Customer Service Representative to resolve self-pay patient accounts in the SBO. You will collaborate with patient services, financial counseling, and revenue cycle teams to maximize collections while ensuring a positive patient experience.

This on-site role runs Monday–Friday, 7:30am–4:00pm. The ideal candidate has strong communication, basic data entry skills, and a commitment to accuracy and compliance.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• Basic computer and data entry skills.
• Excellent verbal and written communication.

Responsibilities

• Answer inbound and place outbound calls regarding patient billing questions and account balances.
• Respond to patient inquiries via telephone, correspondence, patient portals, and other channels.
• Explain charges, insurance payments, adjustments, and patient financial responsibility clearly.
• Resolve patient concerns while maintaining high customer satisfaction.
• Escalate complex issues to leadership when appropriate.
• Review and research accounts to identify billing discrepancies and resolve issues.
• Assist patients with statements, balances, payment options, and account status.
• Coordinate with insurance follow-up, registration, financial counseling and other revenue cycle departments.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multi-tasking

Attention to detail

Education

High School Diploma or GED

Associate degree (Healthcare related)

Tools

Epic

Cerner

Meditech

Job description

Christiana Care Health System is seeking a Self-Pay Customer Service Representative to resolve self-pay patient accounts in the SBO. You will collaborate with patient services, financial counseling, and revenue cycle teams to maximize collections while ensuring a positive patient experience.

This on-site role runs Monday–Friday, 7:30am–4:00pm. The ideal candidate has strong communication, basic data entry skills, and a commitment to accuracy and compliance.