Self-Direction Coordinator - Howard Beach, Queens NY

Access: Supports for Living; New York (NY); On-site; USD 54,000 - 56,000; Full time

Job summary

Access: Supports for Living in New York seeks a Self-Direction Coordinator to manage participant budgets in the OPWDD Self-Direction program. You will ensure compliance, review invoices, and maintain strong customer service with families and providers.

Responsibilities include budget oversight, collaboration with care managers, and data entry into EHR/CHOICES systems. Bilingual Spanish/English is strongly preferred; associate degree preferred along with relevant experience.

Qualifications

• Bilingual Spanish/English preferred for communication with participants and families.
• Strong understanding of fiscal or budget management principles.
• Excellent communication, documentation, and organizational skills.
• Ability to manage multiple deadlines and work independently.
• Proficiency with Word, Excel, Outlook, Teams, and smartphones.
• Strong math skills and ability to interpret OPWDD guidelines.
• Critical-thinking and problem-solving skills.
• Collaborative, respectful, and person-centered approach to supporting individuals with developmental disabilities.

Responsibilities

• Budget management and compliance with OPWDD regulations and funding guidelines.
• Review, verify, and approve invoices and budget-related documents.
• Review and approve Staff Action Plans for regulatory compliance.
• Monitor budget usage and submit amendments as needed.
• Serve as the main contact for participants and families; provide guidance on policies.
• Assist with budget components to align with Life Plan goals.
• Attend Life Plan and Circle of Support meetings; collaborate with providers for coordinated services.
• Provide administrative support, including data entry into EHR and CHOICES systems.

Skills

Bilingual Spanish/English

Strong communication

Organizational skills

Time management

Problem solving

Attention to detail

Team collaboration

Education

Associate degree in a related field

OPWDD HCBS Waiver program experience

Electronic Health Records (EHR) experience

Tools

Word

Excel

Outlook

Teams

Smartphones

Job description

Do Work That Matters. In a Culture That Means It.

Be part of a team that values connection, accountability, and real impact.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn’t a poster on the wall – it’s how we show up for each other and for the people we support.

You’ll Be Part Of a Team That Is

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible – while making sure out staff can do the same.

Location: Howard Beach, Queens, NY

Pay Range: $26.25 per hour

Hours: Monday-Friday 8:30AM-5:00PM (40hrs)

This position may require you to commute within New York State.

Overview

The Self-Direction Coordinator manages an assigned caseload and provides support to individuals and families enrolled in the New York State OPWDD Self-Direction program. This role oversees participant budgets to ensure effective utilization within established limits and full compliance with regulations, while maintaining a strong emphasis on quality customer service.

Primary Responsibilities

Budget Management & Compliance

• Ensure all fiscal intermediary services comply with OPWDD regulations, policies, and funding guidelines.
• Review, verify, and approve invoices and payment requests in accordance with each participant’s approved Self-Direction budget.
• Review and approve Staff Action Plans, ensuring regulatory compliance
• Monitor budget usage to prevent overspending, underspending, and discrepancies.
• Review and submit budget amendments to the Developmental Disabilities Regional Office (DDRO).
• Review and approve Support Broker billing for accuracy and compliance.

Participant & Family Support

• Serve as the main point of contact for assigned participants, families, and their Circle of Support.
• Provide guidance on fiscal policies, documentation requirements, and program procedures.
• Assist participants and families with budgetary components to ensure alignment with Life Plan goals.

Collaboration & Meetings

• Attend Life Plan and Circle of Support meetings to ensure budgets align with individual outcomes.
• Participate in Community Class Approval Committee and other planning or review meetings.
• Collaborate with Support Brokers, Care Managers, and provider agencies for coordinated services.
• Provide administrative support, including data entry into EHR and CHOICES systems (e.g., DDP1s).

Additional Support

• Other assignments may be determined as needed to support program and organizational goals.

Qualifications & Attributes

• Bilingual Spanish/English strongly preferred.
• Strong understanding of fiscal or budget management principles.
• Excellent communication, documentation, and organizational skills.
• Ability to manage multiple deadlines and work independently.
• Proficiency with Word, Excel, Outlook, Teams, and smartphones.
• Strong math skills and ability to interpret OPWDD guidelines.
• Critical-thinking and problem-solving skills.
• Collaborative, respectful, and person-centered approach to supporting individuals with developmental disabilities.

Education & Experience

• 1+ years of experience in OPWDD HCBS Waiver programs; Self-Direction experience preferred.
• Associate degree in a related field preferred.
• Experience with Electronic Health Records (EHR) preferred.

Physical Requirements

• Ability to sit or stand at a computer for extended periods.
• Work in close proximity to coworkers (within 3 feet).

IND2024

An Equal Opportunity Employer, including disability and Veterans