Self-Checkout Specialist

Food Lion; Rocky Mount (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Rocky Mount, NC is seeking a Customer Service Associate to provide fast, easy, and friendly service at the front end. You will greet customers, assist with self-checkout, and help ensure a smooth shopping experience in-store.

Responsibilities include guiding customers on self-checkout use, responding to inquiries, and maintaining standard practices with the front-end team. The role emphasizes courteous, efficient service and teamwork in a busy retail environment.

Qualifications

• Provide fast, easy, friendly service to customers while meeting Food Lion customer service standards.
• Collaborate with team to maintain Front End Standard Practices and shop standards.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a fast and easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Adhere to all company guidelines, policies and standard practices and perform troubleshooting steps on self-checkout as needed

Job description

Food Lion in Rocky Mount, NC is seeking a Customer Service Associate to provide fast, easy, and friendly service at the front end. You will greet customers, assist with self-checkout, and help ensure a smooth shopping experience in-store.

Responsibilities include guiding customers on self-checkout use, responding to inquiries, and maintaining standard practices with the front-end team. The role emphasizes courteous, efficient service and teamwork in a busy retail environment.