Self-Checkout Experience Specialist

Food Lion; Roanoke Rapids (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Roanoke Rapids, NC is seeking a Front End Associate to deliver fast, friendly service and uphold customer service standards across the checkout area.

You will greet customers, assist with self-checkouts, process payments, and maintain a tidy front-end area, while following company policies and safety guidelines. The role emphasizes teamwork, reliable attendance, and a positive shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must meet the physical requirements of the position.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
• Maintain alertness and call for assistance when needed to service customers per service standards
• Engage and identify self-checkout customers needing assistance
• Is courteous and helpful to other associates and customers
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code
• Collect and returns shopping carts from the self-checkout area
• Ensure the self-checkout area has a neat and clean presentation
• Report any self-checkout issues to the Customer Service Manager or MOD
• Adhere to all company guidelines, policies and standard practices
• Ability to perform troubleshooting steps on self-checkout as needed
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Ensure self-checkouts are supplied with proper bags
• Perform all other duties as assigned

Skills

Customer service

Effective communication

Multitasking

Age eligibility

Physical stamina

Education

High school diploma or equivalent

Job description

Food Lion in Roanoke Rapids, NC is seeking a Front End Associate to deliver fast, friendly service and uphold customer service standards across the checkout area.

You will greet customers, assist with self-checkouts, process payments, and maintain a tidy front-end area, while following company policies and safety guidelines. The role emphasizes teamwork, reliable attendance, and a positive shopping experience.