Self-Checkout Experience Specialist

Food Lion; Raleigh (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion is seeking a Front End Associate to provide fast, friendly service at the Raleigh, NC store. You will support the Customer Service Manager in maintaining front-end standards and help maximize sales through superior customer interactions.

Responsibilities include greeting customers, guiding them through self-checkouts, and ensuring accurate processing, while adhering to Food Lion procedures and safety guidelines. Training is provided.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses their name whenever possible
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience
• Respond timely to customer inquiries and self-checkout system notifications
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
• When needed, assist in scanning the customer's order and provide instructions on payment
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice

Skills

Effective communication

Customer service

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate to provide fast, friendly service at the Raleigh, NC store. You will support the Customer Service Manager in maintaining front-end standards and help maximize sales through superior customer interactions.

Responsibilities include greeting customers, guiding them through self-checkouts, and ensuring accurate processing, while adhering to Food Lion procedures and safety guidelines. Training is provided.