Self-Checkout Experience Specialist

Food Lion; Morganton (NC); On-site; USD 1,653,120 - 2,066,400; Full time

Job summary

Food Lion in Morganton, NC seeks a Self-Checkout Ambassador to deliver fast, friendly service at the Front End. You will guide customers through the self-checkout experience, troubleshoot basic issues, and maintain a neat, efficient SCO area.

This role emphasizes teamwork, safety, and clear communication with customers and store staff. Experience with self-checkout systems is helpful; willingness to learn and adapt is essential.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience.
• Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting.
• Use Mobile Attendants, as needed, observing customers in service of Fast and Easy.
• Navigate customer flow being aware of the customer's shopping trip.
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience.
• Respond timely to customer inquiries and self-checkout system notifications, including Everseen if applicable, in support of a hassle-free shopping trip.
• Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item.
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction.
• When needed, assist in scanning the customer's order and provide instructions on payment ensuring payment has properly processed.
• Complete self-checkout voids, age restricted item verifications, Everseen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks, coupons, etc.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Engage and identify self-checkout customers needing assistance.
• Is courteous and helpful to other associates and customers.
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code.
• Collect and return shopping carts from the self-checkout area.
• Ensure the self-checkout area has a neat and clean presentation.
• Report any self-checkout issues to the Customer Service Manager or MOD.
• Adhere to all company guidelines, policies and standard practices.
• Ability to perform troubleshooting steps on self-checkout as needed.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer-based training (CBT) and training aid courses.
• Ensure self-checkouts are supplied with proper bags.
• Perform all other duties as assigned.

Education

High school diploma or equivalent

Tools

Self-checkout system

Job description

Food Lion in Morganton, NC seeks a Self-Checkout Ambassador to deliver fast, friendly service at the Front End. You will guide customers through the self-checkout experience, troubleshoot basic issues, and maintain a neat, efficient SCO area.

This role emphasizes teamwork, safety, and clear communication with customers and store staff. Experience with self-checkout systems is helpful; willingness to learn and adapt is essential.