Self-Checkout Experience Specialist

Food Lion; Belhaven (NC); On-site; USD 25,000 - 32,000; Full time

Job summary

Food Lion in Belhaven, NC seeks a Front End Associate to provide fast, friendly service at self-checkout and front-end stations. You will greet customers, assist with self-checkout, and ensure smooth transactions while maintaining store standards.

The role requires strong communication and the ability to multitask in a busy retail environment, with attention to customer experience and adherence to Food Lion policies. Training is provided, and the position emphasizes teamwork and reliability.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience.
• Respond timely to customer inquiries and self-checkout system notifications.
• Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item.
• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction.
• When needed, assist in scanning the customer's order and provide instructions on payment.
• Complete self-checkout voids, age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice.
• Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Engage and identify self-checkout customers needing assistance.
• Is courteous and helpful to other associates and customers.

Skills

Customer service

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

Self-checkout system

Job description

Food Lion in Belhaven, NC seeks a Front End Associate to provide fast, friendly service at self-checkout and front-end stations. You will greet customers, assist with self-checkout, and ensure smooth transactions while maintaining store standards.

The role requires strong communication and the ability to multitask in a busy retail environment, with attention to customer experience and adherence to Food Lion policies. Training is provided, and the position emphasizes teamwork and reliability.