Self Checkout Attendant

PAQ, Inc; Madera (CA); On-site; USD 23,763 - 33,062; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life insurance

Employee stock ownership

401(k)

Growth opportunities

Job summary

PAQ, Inc. is seeking a Self-Checkout Attendant to manage SCO stations, assist customers, and process payments in a fast-paced retail setting.

You will operate POS systems, handle multiple payment methods, and ensure accuracy and security of transactions while maintaining friendly service and adherence to store policies. Training is provided, with weekend/evening shifts possible.

Qualifications

• High school diploma or equivalent.
• On-the-job training provided; no prior experience required.
• Retail or customer service experience is a plus; strong math and cash handling skills.
• Proficiency with POS systems and basic computer operations.
• Ability to communicate clearly with customers and team members; detail-oriented.

Responsibilities

• Provide friendly customer service and resolve concerns with supervisor assistance as needed.
• Supervise and operate self-checkout stations, ensuring accuracy in scanning and payments.
• Keep SCO stations operational and address technical issues promptly.
• Maintain smooth customer flow and minimize wait times at SCO areas.
• Assist customers with scanning, payments, and bagging; helpful troubleshooting as needed.
• Monitor SCO area to prevent theft and enforce store policies.
• Identify produce items and process produce codes; handle transactions (cash, checks, coupons, debit/credit, gift cards, EBT, WIC).
• Stay informed about promotions and store policies; report unsafe conditions or suspicious activity.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Attention to detail

Education

High school diploma

Tools

POS systems

Cash handling tools

Job description

About This Position

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. Self-Checkout Attendants play a crucial role in store operations, often being customers' final point of contact. They are responsible for accurately processing various forms of payment for store merchandise.

Responsibilities

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
• Supervise and operate self‑checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
• Maintain SCO stations operational at all times, addressing and resolving any technical issues promptly.
• Manage customer flow at the SCO stations to ensure efficient service and minimize wait times.
• Assist customers with the SCO process, including scanning items, using payment methods, and bagging purchases.
• Monitor the SCO area to prevent theft and ensure customers follow store policies.
• Accurately identify produce items and process produce codes.
• Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
• Utilize knowledge of store layout and products to assist customers with inquiries and problem‑solving.
• Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
• Maintain up‑to‑date knowledge of ongoing promotions and store policies to provide accurate information to customers.
• Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• No prior experience is required; on‑the‑job training is provided.
• Previous retail or customer service experience is a plus.
• Proficiency in basic math and cash handling procedures.
• Understanding of customer service best practices and strategies to enhance customer engagement.
• Strong communication skills to interact effectively with customers and team members.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.
• Ability to adapt to changing situations and manage multiple demands in a high‑pressure environment.
• Aptitude for making informed decisions quickly.

Physical Requirements

Stand and walk for extended periods, typically 8-hour shifts. Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally. Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products. Exhibit manual dexterity for handling money and operating SCO systems. Maintain clear communication with customers and team members. Move quickly and efficiently to assist customers and manage workload. Utilize cash handling tools, including counterfeit bill detection pens and equipment. Maintain physical stamina to work in a fast‑paced environment.

Work Conditions

• Work hours vary; availability required on weekends, evenings, and holidays; typically 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary work stations: Self‑checkout (SCO) stations and occasional assistance throughout the store.
• Dress code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast‑paced retail environment.

Pay Range

$17.25 - $24.00

Benefits

• Affordable medical, dental, and vision insurance.
• Company-paid life insurance.
• Employee stock ownership.
• 401(k) plans.
• Growth opportunities.

Equal Employment Opportunity

PaQ, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on any characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation Statement

PaQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.

Work Authorization

All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws.