Combo Clerk

PAQ, Inc; Gilbert (AZ); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Affordable medical, dental, and vision

Company-paid life insurance

Employee Stock Ownership Plan

401(k) plans

Growth opportunities

Job summary

PAQ, Inc. is hiring Combo Clerks for in-store operations in a fast-paced environment. You will handle diverse payment forms, balance tills, and assist customers with inquiries while maintaining accuracy and efficiency.

The role emphasizes cash handling, customer service, and collaboration with team members to ensure smooth checkout experiences. Availability on weekends/evenings is typical in this full-time position.

Qualifications

• High school diploma or equivalent required; on-the-job training provided.
• No prior experience required; retail or customer service experience is a plus.
• Must be 18 years of age or older.

Responsibilities

• Process all forms of transactions (cash, checks, coupons, electronic payments).
• Reconcile a cash drawer at the start and end of the shift.
• Assist with responsibilities in other departments as needed.
• Supervise and operate self-checkout stations and resolve issues.
• Provide friendly customer service and handle difficult situations.

Skills

Cash handling

POS systems

Customer service

Communication

Attention to detail

Basic computer skills

Multi-tasking

Education

High school diploma or equivalent

Tools

POS systems

Job description

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

Job Summary

Combo Clerks are crucial in in‑store operations, often being customers' final point of contact. They are responsible for accurately processing various forms of payment for store merchandise, reconciling a cash drawer at the start and end of their shift, and assisting with responsibilities in other departments as needed.

Essential Functions

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns.
• Accurately identify produce items and process produce codes.
• Process all forms of transactions (cash, checks, coupons, and electronic payments: debit, credit, gift cards, EFS, EBT, WIC).
• Utilize knowledge of store layout and products to assist customers with inquiries and problem‑solving.
• Follow detailed payment acceptance processes to ensure accuracy and minimize losses.
• Efficiently and accurately process all store merchandise at the register, maintaining a sufficient scan rate.
• Prepare and maintain accurate records for cash drops and register cash and coin needs.
• Adhere to company policies, including accounting for items at the bottom of the basket.
• Comply with California Department of Alcoholic Beverage Control and ATF regulations around alcohol sales.
• Use supervisor assistance to void items or transactions and resolve technical issues.
• Supervise and operate self‑checkout (SCO) stations, ensuring customer accuracy in scanning items and troubleshooting.
• Reconcile the assigned till at the end of the shift, balancing each form of payment.
• Provide accurate information about ongoing promotions and store policies.
• Report unsafe conditions and suspicious activities to maintain a safe store environment.
• Validate high‑denomination bills for authenticity and report counterfeit bills.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Proficiency in basic math and cash handling procedures.
• Understanding of customer service best practices.
• Strong communication skills to interact with customers and team members.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and cash handling.
• Basic computer skills.
• Adaptability to changing situations, ability to manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly in high‑pressure environments.

Physical Requirements

• Stand and walk for extended periods during an 8‑hour shift.
• Lift up to 25 pounds frequently, up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Maintain manual dexterity for handling money and operating POS systems.
• Move quickly and efficiently to assist customers and manage workload.
• Utilize cash‑handling tools, including counterfeit bill detection pens.
• Maintain physical stamina in a fast‑paced environment.

Work Conditions

Work hours vary; availability required on weekends, evenings, and holidays. Typical full‑time shifts are 8 hours. Indoor, climate‑controlled environment with moderate noise. Primary stations include check stand POS, SCO, and count room.

Minimum Qualifications

• High school diploma or equivalent.
• No prior experience required; on‑the‑job training provided.
• Previous retail or customer service experience is a plus.
• Must be 18 years of age or older.

Benefits

• Affordable medical, dental, and vision insurance.
• Company‑paid life insurance.
• Employee Stock Ownership Plan.
• 401(k) plans.
• Growth opportunities.

Equal Employment Opportunity

PAQ, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and prohibit discrimination and harassment based on protected characteristics. Reasonable accommodations will be made for qualified individuals with disabilities. All employment offers are contingent upon verification of authorization to work in the United States. The base pay range for this position is $16.90 - $21.50 per hour.

Additional Disclaimers

The responsibilities listed are subject to change and may be reassigned based on business needs. Applicants must comply with all company and legal regulations.