Combo Clerk

PAQ, Inc; Atherton (CA); On-site; USD 48,425,395 - 61,606,272; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Employee Stock Ownership

401(k) plans

Growth opportunities

Job summary

PAQ, Inc. is hiring a Combo Clerk for an in-store role at Store Location, On‑Site. As the primary customer service point, you will process payments, reconcile cash drawers, and support other departments as needed.

You will handle multiple payment types, operate the POS, assist customers, and maintain till accuracy. This full‑time, non‑exempt position requires a high school diploma or equivalent, availability on weekends/evenings, and compliance with store policies and safety rules.

Qualifications

• Proficiency in basic math and cash handling procedures.
• Understanding of customer service best practices and strategies to engage customers.
• Strong communication skills for interaction with customers and team members.
• Ability to operate POS systems and cashier equipment accurately.
• Attention to detail for transaction accuracy and cash handling.
• Basic computer skills for POS operation.

Responsibilities

• Provide friendly customer service and resolve difficult situations with supervisor assistance when needed.
• Identify produce items accurately and process produce codes.
• Process all transaction types—cash, checks, coupons, debit, credit, gift cards, EFS, EBT, and WIC—following detailed payment acceptance procedures.
• Use store layout knowledge to assist customers with inquiries and problem‑solving.
• Maintain a high scan rate at the register to minimize customer wait times.
• Prepare and maintain accurate records for cash drops, coin needs, and the assigned till throughout the shift.
• Adhere to company policies, including accounting for items at the bottom of baskets.
• Comply with California ABCA and ATF regulations regarding alcohol sales, ID checks, and sales hours.
• Void items or transactions and resolve technical issues at the check stand with supervisor assistance.
• Supervise and operate self‑checkout stations, ensuring accurate scanning and payment processing.
• Reconcile the till at shift end, balancing all payment forms and the total processed for the day.
• Process customer transactions accurately and efficiently through the POS system.
• Stay current on promotions and store policies to provide accurate information.
• Report unsafe conditions and suspicious activities to maintain a safe store environment.
• Validate $20 or higher denominations for authenticity and report counterfeit bills to management.
• Perform any other duties as assigned.

Skills

Cash handling

Customer service

POS operation

Communication

Attention to detail

Basic computer skills

Multitasking

Decision making

Education

High school diploma or equivalent

Job description

Combo Clerk

PAQ, Inc.

Location

Store Location, On-Site

Reports To

Manager, Combo or Front End

Employment Type

Regular, Full-Time (Non-Exempt)

Pay Range

$16.90 - $21.50

Job Summary

Combo Clerks serve as the primary customer service point during in‑store operations, processing all forms of payment, reconciling cash drawers, and supporting other departments as needed.

Responsibilities

• Provide friendly customer service and resolve difficult situations with supervisor assistance when needed.
• Identify produce items accurately and process produce codes.
• Process all transaction types—cash, checks, coupons, debit, credit, gift cards, EFS, EBT, and WIC—following detailed payment acceptance procedures.
• Use store layout knowledge to assist customers with inquiries and problem‑solving.
• Maintain a high scan rate at the register to minimize customer wait times.
• Prepare and maintain accurate records for cash drops, coin needs, and the assigned till throughout the shift.
• Adhere to company policies, including accounting for items at the bottom of baskets.
• Comply with California ABCA and ATF regulations regarding alcohol sales, ID checks, and sales hours.
• Void items or transactions and resolve technical issues at the check stand with supervisor assistance.
• Supervise and operate self‑checkout stations, ensuring accurate scanning and payment processing.
• Reconcile the till at shift end, balancing all payment forms and the total processed for the day.
• Process customer transactions accurately and efficiently through the POS system.
• Stay current on promotions and store policies to provide accurate information.
• Report unsafe conditions and suspicious activities to maintain a safe store environment.
• Validate $20 or higher denominations for authenticity and report counterfeit bills to management.
• Perform any other duties as assigned.

Knowledge, Skills, and Abilities

• Proficiency in basic math and cash handling procedures.
• Understanding of customer service best practices and strategies to engage customers.
• Strong communication skills for interaction with customers and team members.
• Ability to operate POS systems and cashier equipment accurately.
• Attention to detail for transaction accuracy and cash handling.
• Basic computer skills for POS operation.
• Adaptability to changing situations, multitasking, and effective work with diverse personalities.
• Quick decision‑making ability in high‑pressure environments.

Qualifications

• High school diploma or equivalent.
• No prior experience required; on‑the‑job training provided.
• Previous retail or customer service experience is a plus.
• Minimum age 18 years.

Physical Requirements

• Stand and walk for extended periods during an 8‑hour shift.
• Lift and carry items up to 25 pounds frequently, up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Operate money handling tools and POS equipment with manual dexterity.
• Maintain clear communication while moving quickly to assist customers.

Work Conditions

• Work hours vary; availability required on weekends, evenings, and holidays.
• Indoor, climate‑controlled environment with adequate lighting and ventilation.
• Primary work stations include check stand POS, self‑checkout, and count room.
• Dress code: professional attire with name tag, company‑issued shirts, hats, jackets, or personal shirts in black, burgundy, or blue, in good repair.
• Possible exposure to moving mechanical parts and cleaning chemicals.
• Noise level usually low to moderate, with occasional loud periods from customers or equipment.

Benefits

• Affordable medical, dental, and vision insurance.
• Company‑paid life insurance.
• Employee Stock Ownership.
• 401(k) plans.
• Opportunities for growth.

Equal Opportunity Employer

PAQ, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment of any kind based on any characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation

PAQ, Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. If you need an accommodation to complete the application or interview process, please let us know.