IT Onsite Support Associate

Jobtailor

Little Rock (AR)

On-site

USD 42,000 - 64,000

Full time

6 days ago

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Job summary

Jobtailor in Little Rock, AR is seeking an on-call Electronics/Control Systems Technician responsible for installing, programming, and commissioning electronic control systems including door access, CCTV, intrusion detection, and network components. You will troubleshoot, repair, and document issues while supporting end users and coordinating with the manager.

Requirements include college degree options, valid driver's license, on-call availability, and certifications such as A+, Network+, MCP,

Qualifications

Bachelor's degree in computer science or related field, or 2 years experience in cabling/low-voltage.
High School diploma/GED plus two years of experience in cabling, low-voltage systems, carpentry/building maintenance.
Valid Driver's License required.
On-call and respond immediately to trouble calls outside of general hours.
Rotating weekend and holiday coverage.
Arkansas Alarm License Level 1 preferred.
A+, Network+, MCP, CCNA preferred.

Responsibilities

Participate in 24/7 on-call rotation, taking calls for 1 week at a time.
Troubleshoot security system and network cabling components.
Install, program, and commission electronic control systems (door access, CCTV, intrusion, and related hardware).
Isolate or repair failed equipment and restore functionality.
Provide end-user support for badge access, video surveillance, and network components.
Document work and trouble calls using call-tracking software.
Provide daily status reports to the manager.
Perform other duties as assigned.

Skills

On-call rotation

Troubleshooting

Customer service

Documentation

Electrical/low-voltage cabling

Education

Bachelor's degree in computer science

Associate's degree in computer science

High School diploma/GED plus 2 years related experience

Tools

Call-Tracking Software

Network Switches

Signaling Devices

CCTV Installation

Door Access Control

Wi-Fi Locks

Job description

Participate in a 24-hours-a-day, 7-days-a-week, 365-days-a-year on-call rotation, taking call for 1 week at a time
Troubleshoot security system and network cabling components
Install, program, and commission electronic control systems, including door access control, CCTV, intrusion detection, communication, structured cabling, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices, and associated hardware
Isolate or repair failed equipment or software and make configuration changes to restore full functionality
Provide end-user support for badge access, video surveillance, electronic control systems, and other network system components
Document work in progress and trouble-call solutions using call-tracking software
Provide the manager with daily status reports of ongoing projects
Perform other duties as assigned

Requirements

Bachelor's degree in computer science or a related field of study, or Associate's degree in computer science or a related field of study, or High School diploma/GED plus two (2) years of experience in cabling, low-voltage systems, carpentry/building maintenance
Valid Driver's License
Required to be on-call and to respond immediately to trouble calls outside of general work hours
Work occasionally may require in excess of eight hours per day
Rotating weekend and holiday coverage
A+, Network+, MCP, CCNA preferred
Arkansas Alarm License, Level 1 preferred
Customer Service experience preferred
Persons must have proof of legal authority to work in the United States on the first day of employment
Annual TB Screening and Criminal Background Check
Position is subject to pre-employment screening, including criminal background, drug testing, and/or education verification

Core Competencies

Demonstrates expertise in installing, programming, and commissioning electronic control systems, including security and network components. Proficient in troubleshooting and providing end-user support for various electronic systems while maintaining documentation and reporting.

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