Fire Alarm Technician

Impact Fire Services; Mobile (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Weekly pay

Career advancement opportunities

Healthcare

Dental

Vision

Life insurance

Paid time off

Holidays

Disability insurance

401(k) company match

Shared Ownership Program

Training opportunities

Apprenticeship programs

Job summary

Impact Fire Services in Mobile, AL is seeking a Fire Alarm Service Technician to provide inspections, installations, and service on a variety of fire alarm system devices in industrial environments. You will work under the Fire Alarm Manager and contribute to timely, high-quality fire protection services.

The role offers apprenticeship pathways, training opportunities, and the chance to gain NICET certifications while advancing within a growing national company that supports healthcare, retail,

Qualifications

• Applicable licensing and certification required by National, State and Local codes.
• NICET Certification and/or verifiable work history of 3+ years desired (Fire Sprinkler experience a plus).
• Experience in industrial applications preferred.
• Ability to learn applicable installation, inspection, and servicing codes.
• A strong work ethic and professional appearance.
• Excellent communications and customer service skills.
• Possess a valid driver’s license and driving record that meets company requirements.
• Successful completion of a drug test and pre-employment background screening; MVR checks required.

Responsibilities

• Provide exceptional customer service to clients by addressing inquiries, concerns, and service requests promptly and professionally.
• Work independently with effective communication with customers, supervisor, and service team.
• Perform routine inspections, scheduled repairs, and emergency service calls on fire alarm systems.
• Perform routine service and maintenance on fire alarm systems in industrial, occasional commercial/residential buildings.
• Inspect, test, clean components, and verify system functionality.
• Identify and diagnose issues with fire alarm systems and repair components as needed.
• Educate customers on system operation and best practices.
• Manage job scheduling and progress with focus on quality and cost-effectiveness.
• Respond to service requests and bring systems into compliance.
• Complete and submit all required task-related documentation in a timely manner.
• Ensure work complies with relevant codes and regulations.
• Maintain equipment and vehicles in good condition.
• Aim to maximize the number of service, inspection, and installation calls weekly.
• Learn applicable fire protection codes and obtain applicable state licensing.

Skills

NICET Certification

Valid driver's license

Driving record check

Strong customer service

Excellent communication

Drug test & background check

Education

NICET Certification

State/National licensing

Job description

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA.

At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career.

Why work with us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits of joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

This position is located out of our West Mobile, AL district office.

This position reports to the Fire Alarm Manager. The Technician will be responsible for providing inspections, installations, and service on a variety of fire alarm system devices (primarily industrial) in a professional and timely manner.

Job Responsibilities

• Provide exceptional customer service to clients by addressing their inquiries, concerns, and service requests promptly and professionally.
• Ability to work independently while providing excellent communication with customers, direct supervisor, and service team members.
• The Fire Alarm Service Technician will perform both routine inspection, scheduled repairs, and emergency service calls.
• Perform routine service and maintenance tasks on fire alarm systems in primarily industrial, and occasionally commercial and residential buildings.
• This includes inspecting, testing, cleaning components, and verifying system functionality.
• Identify and diagnose issues with fire alarm systems.
• Troubleshoot and repair faulty components, wiring, and equipment to restore optimal system performance.
• Provides customer instruction on system operation and functionality.
• Ability to manage job scheduling and job progress in an efficient and cost-effective manner, with a strong focus on quality.
• Respond to service requests, must be able to accurately diagnose fire alarm system malfunctions and adjust, repair, or replace equipment as needed to bring into compliance.
• Educate customers on fire alarm system functionality, best practices, and emergency response procedures.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• Making sure all work complies with relevant codes and regulations.
• Ensure proper Maintenance and care of equipment trucks, lifts, tools, etc.
• Manage their time to complete the maximum amount of service, inspection, and installation calls while maintaining a high level of quality.
• Achieve any weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.

Job Qualifications

• Applicable licensing and certification required by National, State and Local codes.
• NICET Certification and or verifiable work history of 3+ years desired (Fire Sprinkler Experience is a plus but not required).
• Experience in industrial applications preferred.
• Ability to learn applicable installation, inspection, and servicing codes.
• A strong work ethic and professional appearance.
• Excellent communications, and customer service skills.
• Possess a valid driver’s license and driving record that meets company requirements.
• Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.