Security Technician

Rae Security, Inc.; New Orleans (LA); On-site; USD 30,307 - 41,328; Full time

Job summary

Rae Security, Inc. in New Orleans, LA seeks a Security Technician to install and service Access Control, Video Systems, Visitor Management, and more. The role emphasizes excellent customer satisfaction, on-site work, and reliable documentation.

Candidates should have 2+ years in electronic security integration and strong customer-service orientation. The position involves wiring, configuring Lenel/Genetec/Brivo systems, and maintaining van inventory while adhering to safety policies.

Qualifications

• 2+ years in electronic security integration.
• Strong customer-service orientation.
• A valid state's driver's license with no restrictions.
• Ability to work independently on customer sites.
• Professional interaction with customers to identify needs.
• Strong time-management and organizational skills.
• PC software/hardware and networking knowledge.
• Ability to lift 25 lbs.

Responsibilities

• Install and service access control and video systems.
• Troubleshoot and repair security systems and document work orders.
• Coordinate with customers and provide on-site education.
• Maintain accurate van inventory and complete paperwork promptly.
• Ensure safety and regulatory compliance on site.

Skills

Electronic Security Integration

Customer service

Driver's License

On-site work

PC & Networking

Time management

Professional communication

Lift 25lbs

Education

High School Diploma

Tools

Lenel

Genetec

Brivo

Job description

Security Technician

Core Values:

Be Respectful, Be Accountable, Be Exceptional

We Offer:

• Competitive pay
• Great benefits package
• Excellent growth opportunities

Location: New Orleans, LA

Position Summary: This is a great opportunity for applicants with strong security installation and service skills who want to provide excellent customer satisfaction services. Security Technicians install and service Access Control Systems, Video Systems, Visitor Management, and more.

Job Requirements

• Responsible for basic and advanced electronics installation and/or servicing of all required systems. This includes troubleshooting and recommending repair options with follow through of the repairs.
• Submit complete and accurate paperwork in a timely manner obtaining the proper signatures. Accurately record work orders, changes and codes. Properly identify warranties and provide accurate descriptions.
• Maintain clean and safe work environment using the correct tools properly.
• Respond to customer technical inquiries for products to ensure customer confidence/satisfaction and provide customer education while at customer location.
• Responsible for troubleshooting, programming and configuration of Lenel, Genetec or Brivo Systems
• Executes work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Responsible for maintaining accurate van inventory.

Knowledge/Skills/Abilities:

• Must have a strong background in Electronic Security Integration with 2+ years industry experience.
• Strong customer service orientation required
• A valid state driver’s license, without restrictions, is required for this position
• Ability to work independently on customer site
• Ability to interact in a professional manner with the customer along with the ability to identify and satisfy customer needs
• Ability to meet deadlines and have strong time management and organizational skills
• Strong emphasis on PC software/hardware including databases, operating systems and networking preferred.
• Able to lift 25lbs

Certifications

• Lenel
• Brivo
• Genetec

Education

High School Diploma

RAE Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road