Security Tech Support Advisor

CPI Security; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Free monitored security system after 90 days

On-site café and fitness facility

Paid training and career growth opportunities

Job summary

CPI Security is seeking a skilled Customer Support Advisor to enhance customer satisfaction by resolving inquiries and providing technical assistance for security systems. Joining this leading security firm means a rewarding career within a dynamic team, rich with continuous training and growth opportunities. Enjoy competitive benefits including health insurance, a 401(k) plan, and unique perks such as an on-site café and fitness facilities.

Qualifications

• Minimum 2 years customer service experience.
• Preferred technical support experience with phone-based skills.
• Proficient typing and advanced computer skills.

Responsibilities

• Respond to customer questions about equipment, services, and policies.
• Provide support via multiple platforms including phone and chat.
• Perform troubleshooting for security system issues.

Skills

Customer Service

Technical Support

Problem Solving

Communication

Troubleshooting

Typing

Education

High school diploma or equivalent

Job description

CPI Security is seeking a skilled Customer Support Advisor to enhance customer satisfaction by resolving inquiries and providing technical assistance for security systems. Joining this leading security firm means a rewarding career within a dynamic team, rich with continuous training and growth opportunities. Enjoy competitive benefits including health insurance, a 401(k) plan, and unique perks such as an on-site café and fitness facilities.