Customer Support Team Lead

CPI Security; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

CPI Security, located in Charlotte, NC, is seeking a Customer Support Supervisor to lead a dedicated team in providing exceptional customer service. This full-time in-office position involves overseeing daily call center operations and ensuring every interaction reflects CPI’s values of dependable service and proactive support.

The ideal candidate will have supervisory experience, strong communication skills, and a passion for developing people in a fast-paced environment. Join CPI Security and make a meaningful impact by helping customers feel safer and supported.

Qualifications

• Supervisory experience in customer support or call center environments.
• Proficiency in Microsoft Office Suite.
• Ability to manage and lead teams effectively.

Responsibilities

• Lead and develop a team of Customer Support Advisors.
• Manage daily customer support operations.
• Handle escalated customer issues with professionalism.

Skills

Customer service skills

Leadership and coaching

Problem-solving abilities

Communication skills

Salesforce CRM proficiency

Education

High school diploma or equivalent

Two years supervisory experience

Tools

Salesforce CRM

Microsoft Excel

Job description

CPI Security, located in Charlotte, NC, is seeking a Customer Support Supervisor to lead a dedicated team in providing exceptional customer service. This full-time in-office position involves overseeing daily call center operations and ensuring every interaction reflects CPI’s values of dependable service and proactive support.

The ideal candidate will have supervisory experience, strong communication skills, and a passion for developing people in a fast-paced environment. Join CPI Security and make a meaningful impact by helping customers feel safer and supported.