Security Systems Technician I: Install & Troubleshoot

Securitas Electronic Security; Knoxville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

401K with Match

Paid vacation

Educational Assistance

Job summary

Securitas Technology, part of Securitas, is seeking an Alarm Technician responsible for post-installation support, trouble tickets, and on-site software upgrades. The role involves both independent work and teamwork with service crews across client sites.

The candidate should have a high school diploma, familiarity with low voltage systems, and strong problem-solving and communication skills. Training and benefits are provided by the company.

Qualifications

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Familiarity with commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application issues independently and as part of a team.
• Execute preventative maintenance tasks to maximize availability and identify faults.
• Perform routine configuration changes (user permissions, application config).
• Document all system modifications through change control tracking.
• Produce technical documentation describing deployment aspects for technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of upgrades and major modifications.
• On-site installations of software upgrades and major modifications.

Skills

Verbal communications

Written communications

Problem solving

Time management

Microsoft Office

Education

High School diploma

Job description

Securitas Technology, part of Securitas, is seeking an Alarm Technician responsible for post-installation support, trouble tickets, and on-site software upgrades. The role involves both independent work and teamwork with service crews across client sites.

The candidate should have a high school diploma, familiarity with low voltage systems, and strong problem-solving and communication skills. Training and benefits are provided by the company.