Security Systems Technician – Field Service & Repairs

Minuteman Security & Life Safety; Richmond (VA); On-site; USD 58,025,000 - 82,752,000; Full time

Job summary

Minuteman Security & Life Safety in the Richmond, VA area is seeking a Security Service Technician I to service and maintain alarms, cameras, and access control systems. You will grow your expertise in a dynamic environment while delivering reliable security solutions to clients.

The role emphasizes on-site maintenance, timely service responses, and accurate record-keeping, with a focus on safety and customer service excellence.

Qualifications

• High school diploma or equivalent; technical certification or degree in electronics or related field is a plus.
• 1–2 years of experience servicing security systems or similar technical role.
• Valid driver’s license and reliable transportation.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.

Responsibilities

• Perform routine maintenance, repairs, and troubleshooting on security systems, including alarms, cameras, and access control systems.
• Respond to service calls and address client concerns in a timely and professional manner.
• Diagnose and resolve technical issues, ensuring minimal disruption to clients’ security operations.
• Document service activities and maintain accurate records of repairs and maintenance performed.
• Communicate effectively with clients to provide updates on service status and offer guidance on system use.
• Follow safety protocols and adhere to company policies and procedures during all service activities.
• Perform other job-related duties as assigned.

Skills

Customer service

Technical troubleshooting

Communication

Problem-solving

Education

High school diploma or equivalent

Technical certification or degree in electronics

Job description

Minuteman Security & Life Safety in the Richmond, VA area is seeking a Security Service Technician I to service and maintain alarms, cameras, and access control systems. You will grow your expertise in a dynamic environment while delivering reliable security solutions to clients.

The role emphasizes on-site maintenance, timely service responses, and accurate record-keeping, with a focus on safety and customer service excellence.